[Remote] Director, Instructional Design (Operations & Digital Learning)

Note: The job is a remote job and is open to candidates in USA. GlobalPoint is seeking a Director of Instructional Design to modernize digital learning across an enterprise Operations organization. The role leads a Learning Experience Design Center of Excellence, develops scalable and accessible learning experiences, and uses analytics and emerging technologies to improve training and operational outcomes.

Responsibilities

• Establish comprehensive design principles, standards, and reusable templates for webinars, live sessions, and asynchronous digital modules
• Build complex, interactive training experiences utilizing advanced technical elements (JavaScript extensions, xAPI, cmi5, Blender)
• Script, plan, and produce engaging multimedia learning assets using Articulate Storyline 360, Adobe Captivate, SCORM Cloud, and PowerPoint
• Incorporate high-quality visual elements, graphics, simulations, and assessments to enhance learner engagement
• Establish and lead the Learning Experience Design COE to ensure design consistency, quality, and scalability
• Collaborate with executive business leaders to tie learning initiatives directly to operational performance and customer experience metrics
• Experiment with and integrate AI technologies and modern digital tools to transform learning delivery and drive business value
• Ensure all assets are ADA compliant (closed-captioning, screen reader compatibility, accessible design) and seamlessly integrate into the organization s LMS and knowledge infrastructure
• Utilize data-driven models and key performance indicators (KPIs) to measure, prove, and continuously improve the business impact of training programs
• Implement feedback loops and user research to iterate on and refine learning solutions
• Establish content governance and update processes in collaboration with Subject Matter Experts (SMEs) and operational leads

Skills

• 5+ years of leadership/expertise in digital learning and authoring complex training programs
• Ability to develop advanced interactive elements using JavaScript extensions, simulations, and multimedia tools
• Deep understanding of human-centered design, learning science, and current digital learning trends with an eagerness to leverage modern AI tools and innovative design methods over traditional compliance-style learning
• Strong analytical and problem-solving skills with a track record of using data to measure training effectiveness and operational impact
• Must be authorized to work in the United States
• Experience delivering digital learning within educational technology or K-12 spaces

Benefits

• Remote (US-Based)

Company Overview