[Remote] Director, Lifecycle Marketing

Note: The job is a remote job and is open to candidates in USA. Going is hiring a Director, Lifecycle Marketing to own the member lifecycle strategy and performance across email, push, in-app, and web. The role leads the lifecycle team, manages the Braze CRM and program roadmap, and partners with Product, Engineering, and Data & Insights to improve member experience and business results.

Responsibilities

• Develop a deep understanding of Going's Braze integration, lifecycle program, and marketing tech stack, identifying the highest-impact opportunities to improve member experience and business results
• Take ownership of the lifecycle calendar and campaign workflows, establishing clear intake, prioritization, QA, and conflict-free scheduling
• Build a consolidated view of lifecycle performance and establish a reporting cadence with leadership
• Get to know your team — their goals, strengths, and development areas — and establish your management rhythm (1:1s, rituals, priorities)
• Publish a prioritized lifecycle roadmap and experimentation plan
• Own the strategy, enhancement, and execution of the full lifecycle program. Including scaling personalized, omni-channel communications across email, push, in-app, and web that support the Going mobile app, website, and new-to-market product value
• Own performance and reporting end-to-end (onboarding through winback), continually improving key metrics like activation, adoption, engagement, retention, and LTV, and owning the dashboards that track and socialize results
• Apply AI to all relevant automated journeys to increase program performance and team efficiency
• Translate business goals into delivery requirements — data, segmentation, targeting logic, and dynamic content — partnering closely with Data, Product, and Engineering teams on technical projects
• Hire, mentor, and develop a high-performing lifecycle team that approaches problem-solving with a member-first mindset and a strong testing culture

Skills

• 8+ years in lifecycle/CRM/retention marketing for B2C brands (ideally a consumer app or subscription business), with 3+ years leading and developing people
• Proven ownership of an end-to-end lifecycle program across multiple channels (email, push, in-app, web), including calendar ownership and program governance
• Deep, hands-on expertise in Braze (or a comparable enterprise CRM) — Canvas, segmentation, behavioral triggers, and personalization/Liquid logic
• Strong analytical skills: cohort analysis, LTV modeling, A/B testing, and retention/funnel reporting. Comfortable building and socializing dashboards. SQL experience or willingness to learn
• Hands-on experience applying AI to lifecycle marketing — e.g., AI-driven personalization, send-time optimization, predictive segmentation, dynamic content, and automation — with the judgment to evaluate AI outputs against brand and quality standards and awareness of data privacy/governance
• Track record of partnering with Data, Product, and Engineering to ship technical projects; able to translate fluently between technical and non-technical stakeholders
• A strong copywriter who can write clear, on-brand, high-converting copy across email, push, in-app, and web. You're not a designer, but you write well, give sharp and constructive creative critique, and raise the quality bar across the team
• Proven campaign development chops — you can take a campaign from concept and brief through messaging, creative direction, and execution, and you partner effectively with designers (strong briefs, balancing brand voice with performance)
• Outstanding project management and organization; a self-starter who balances multiple priorities and follows through
• Goal-oriented, with a track record of setting and achieving long-term performance metrics. Thrives in a fast-paced startup environment, wearing multiple hats and working on a breadth of projects
• You're legally authorized to work in the United States
• Experience at a consumer subscription or membership business; experience scaling lifecycle for a mobile app
• Experience building toward an AI-native or highly automated lifecycle system
• Familiarity with CDPs, deliverability, and the broader lifecycle/orchestration tech stack

Benefits

• Equity
• 100% remote work environment
• Annual team retreats, with past destinations including Scottsdale, Washington D.C., Vancouver, and Mexico City
• Open vacation policy, with a 15-day minimum
• Comprehensive health, vision, dental, and life insurance
• 401(k) with a 5% match
• $750/quarter remote work, wellness, and wisdom stipend
• Up to 12 weeks of paid family leave
• Meetup stipend when you cross paths with a co-worker
• Continuing education & development reimbursement

Company Overview