[Remote] Director of Operations

Note: The job is a remote job and is open to candidates in USA. The Immune Deficiency Foundation (IDF) seeks a Director of Operations to execute its operational strategy, scale infrastructure, optimize workflows, and improve cross-departmental alignment. The role project manages organizational initiatives and supports process improvement, capacity planning, vendor and contract oversight, and operational risk management.

Responsibilities

• Serve as the central POC for cross-functional workflows, capacity planning, and operational alignment across departments (e.g., large events or initiatives)
• Lead process improvement initiatives and maintain clear, current documentation of organizational processes
• Conduct post-implementation evaluations of projects and processes to ensure effectiveness and identify further improvement opportunities
• Project manage special initiatives and cross-departmental projects from planning through execution
• Serve as change management lead for organizational initiatives, ensuring smooth adoption across teams
• Facilitate reporting requirements as part of sponsor deliverables, ensuring accuracy and timeliness, and identifying new capabilities if needed
• Evaluate, maintain, and update operational checklists as identified. Examples include onboarding and offboarding employees, volunteers
• Serve as inventory lead, overseeing tracking and management of organizational inventory/assets
• Review contracts, non-disclosure agreements (NDAs), and vendor agreements to optimize pricing, understand terms, and track and facilitate renewals
• Coordinate vendor relationships, tracking performance, renewals, cost-effectiveness, and SLAs
• Serve as the primary lead for business insurance matters, including General Liability, Directors and Officer, and Workers' Compensation; oversee the procurement of Certificates of Insurance (COIs) for events and walks
• Oversee nonprofit state registrations and renewals and facilitate internal operational risk management and regulatory compliance audits
• Other appropriate duties as assigned

Skills

• Bachelor's degree or equivalent experience
• Any equivalent combination of training, education, and experience that demonstrates the ability to perform the essential functions of the position
• Candidates should possess strong Operations Management skills, including process improvement, workflow optimization, and cross-functional coordination
• 5+ years of progressive leadership in operations, systems management, or organizational project management
• Strong background in contract review, NDA oversight, vendor negotiations, and business insurance management
• Proven track record of managing cross-functional projects, standardizing SOPs, and applying change management principles
• Strong process improvement and documentation skills
• Experience with Monday.com and Salesforce
• Proficiency in the following software programs is necessary for this role:
• Microsoft Office, including Word, Access, PowerPoint, Outlook and special emphasis on advanced Excel skills
• Hands-on experience with Monday.com and Salesforce (or similar CRM platforms)
• Project management software
• Knowledge of/ familiarity with medical terminology
• (nonprofit experience preferred)
• Experience with operational budgeting, financial oversight, or vendor cost negotiation is a strong plus

Benefits

• Remote position with occasional required travel for conferences and periodic travel to the foundation offices in Hanover, MD.

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