[Remote] Director of Operations

Note: The job is a remote job and is open to candidates in USA. Taikun Digital is a performance marketing agency hiring a Director of Operations to build the operating model needed to scale beyond founder-led operations. The role leads operational strategy, systems, workflows, automation, and cross-functional accountability across agency teams.

Responsibilities

• Design and build the operating structure to scale the agency
• Own org clarity, accountability, and cross-functional coordination
• Find the bottlenecks, communication gaps, and recurring failures, then fix them at the root
• Get the founder out of the day-to-day decision loops
• Drive operational strategy and org design alongside leadership
• Audit and rebuild workflows across Paid Media, Creative, Client Services, and internal ops
• Build the SOPs, documentation, and accountability systems that hold under growth
• Make ClickUp the single source of truth for ownership, priorities, and timelines
• Standardize where it earns its keep. Leave it loose where process would slow the team
• Cut manual work and operational friction across the company
• Build onboarding, training, and knowledge systems that scale with headcount
• Put AI and automation into the real workflows: reporting, documentation, onboarding, task management, communication
• Research, test, and ship emerging tools, then drive adoption across teams
• Build systems that grow output faster than headcount
• Build the dashboards and reporting that give leadership real visibility into execution and priorities
• Develop the Operations Coordinator into a multiplier who runs real workstreams

Skills

• 5+ years in performance marketing operations , business ops, systems, process work
• You personally owned the operational build through a 20-40 to 70-100+ scale. You can name the systems and structural calls that were yours, what broke, and what you'd do differently
• You can explain what works, why it works, and when the process hurts speed. We're hiring for judgment over pattern matching
• Proof on AI: walk us through 2 to 3 AI or automation systems you put into production, the adoption you drove across a team, and one that failed and why
• You stay current on AI tooling because you want to, not because a posting told you to
• Fluent in ClickUp, plus Asana, Notion, Airtable, Zapier, Make, or similar
• You've managed and grown junior operators
• You operate autonomously and move initiatives without oversight
• You change how teams work without relying on a reporting line
• Agency, consulting, or fast-paced service business background
• Is a plus

Benefits

• Fully remote work arrangement

Company Overview