[Remote] Director of Revenue Operations

Note: The job is a remote job and is open to candidates in USA. Practice Better is hiring a Director of Revenue Operations to own the systems, data, and processes powering its go-to-market engine. The role connects Marketing, Sales-assist, Customer Success, and Payments, while improving forecasting, funnel operations, revenue insights, and technology efficiency.

Responsibilities

• Contribute to the integrated GTM plan, quota models, and annual growth plans in close partnership with finance leadership
• Build and maintain GTM revenue forecasting for Subscription, Payments, and Add-On products, in partnership with finance leadership, tying marketing pipeline and churn drivers to ARR
• Own and drive improvement in blended revenue forecast accuracy, and produce scenario-based models that synthesize trends into proactive recommendations for leadership on scaling toward 2–3x current ARR
• Audit the full revenue tech stack (HubSpot, marketing-automation, payments platform, product analytics, BI) and maintain a rolling optimization roadmap
• Automate lead-to-cash, renewal, and expansion workflows; own data cleanliness, attribution logic, and compensation engines
• Rationalize GTM tool spend and lead consolidation initiatives that reduce cost without sacrificing capability
• Map and instrument the PLG → sales-assist → expansion funnel; create common definitions, SLAs, and stage-conversion dashboards
• Own and drive improvement in PQL scoring models, routing highest-intent signals to SDRs, targeting a PQL → SDR SLA under 5 minutes
• Own and drive improvement in MQL → SQL and SQL → Closed-Won conversion rates, targeting ≥3 percentage points of improvement annually
• Partner with Marketing on pricing and packaging tests, with Product on usage-to-revenue insights, and with Payments on take-rate optimization
• Roll out self-serve dashboards across GTM functions, and own and drive improvement in weekly active usage by GTM leaders (targeting >80%)
• Define OKRs, reporting cadences, and playbooks so Growth, Marketing, and CX operate from a single source of truth

Skills

• 5–8+ years in Revenue Operations roles at SaaS companies currently operating between $30–100M ARR, with experience scaling through this stage
• Experience at companies with 250–300 employees or fewer
• Deep, hands-on mastery of HubSpot as a CRM is a hard requirement for this role
• Modern GTM stack tools: marketing-automation, product-led analytics, BI, CPQ, and subscription billing
• Proven track record of turning noisy data into board-quality forecasts and unlocking double-digit efficiency gains across funnel stages
• Experience supporting pricing and packaging migrations and new revenue streams (embedded payments, usage-based, or add-ons)
• Strong communication and collaboration skills, with a bias for clarity and action
• Analytical, curious, and adaptable
• Familiarity with embedded payments, fintech monetization, or take-rate optimization
• Exposure to running RevOps in a PLG / self-serve-to-paid motion
• Prior experience building or managing a small RevOps team or pod

Benefits

• Variable compensation component tied to performance and revenue outcomes.
• For full-time, permanent employees: health, dental, and vision coverage from day 1.
• For full-time, permanent employees: 401k matching.
• For full-time, permanent employees: generous paid parental leave.
• For full-time, permanent employees: annual learning stipends.
• Remote-first work model with autonomy and flexibility; optional access to the downtown Toronto office for in-person collaboration.
• Regular off-sites and team gatherings across North America.
• Unlimited vacation.
• Company 401k program with employer-matched contributions.
• $750 annual Health & Wellness Allowance.
• $1,000 annual Learning & Development Allowance.
• $500 annual Home Office Allowance.
• Sprout Family: personalized support for family-building and fertility journeys.
• Inkblot: confidential, digital mental health support from licensed professionals.
• Company-wide holiday closure in December.
• Regular virtual company-wide events, lunches, and team socials.

Company Overview