[Remote] Membership Sales Associate (Inside Sales) - Tuesday-Saturday

Note: The job is a remote job and is open to candidates in USA. Sollis Health is hiring a Membership Sales Associate to grow its membership base by engaging inbound prospective members and providing a high-touch first impression. The role involves discovery conversations, explaining membership offerings, guiding enrollment, and coordinating onboarding with internal teams.

Responsibilities

• Serve as a first point of contact for inbound membership inquiries, delivering a white-glove, responsive experience via phone, email, and text
• Support efforts to improve speed-to-lead by promptly responding to new inquiries and scheduling conversations with prospective members
• Conduct initial discovery conversations to understand prospective members’ needs, priorities, and interest in Sollis’ services
• Educate prospective members on Sollis’ care model, services, physician access, and membership benefits
• Guide qualified prospects through the enrollment process for appropriate membership offerings
• Collaborate with senior Membership Directors to support complex or high-touch member conversations as needed
• Maintain accurate and timely records of all outreach, follow-ups, and activity in Salesforce
• Participate in tours of Sollis facilities when requested (if located in one of our markets)
• Partner with Member Services, Operations, and Clinical teams to ensure a smooth and coordinated onboarding experience for new members
• Provide feedback on lead quality, member questions, and common objections to help improve sales processes and marketing materials
• Represent Sollis professionally and empathetically in all member-facing interactions

Skills

• Bachelor's degree required
• 2–3 years of experience in sales, customer-facing, hospitality, or service-oriented roles
• Comfort working a fixed weekly schedule that includes regular weekend and/or evening hours, including holidays as needed
• Pacific Time working hours required
• Strong written and verbal communication skills
• Comfort engaging prospective members via phone and email
• High attention to responsiveness and follow-through
• Natural empathy and customer-first mindset
• Coachability and eagerness to learn consultative sales skills
• Strong organizational skills and ability to manage multiple conversations simultaneously
• Ability to work collaboratively while taking ownership of individual performance goals
• Interest in healthcare, hospitality, or premium service experiences
• Quota carrying consultative experience
• Experience responding to inbound leads, working toward goals, or supporting a sales process
• Familiarity with Salesforce or another CRM

Benefits

• Remote work, limited to California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington and Wisconsin.
• Healthcare, dental, and vision benefits.
• 401K with 3% match.
• Unlimited PTO and generous sick time.
• 12 observed holidays.
• Free Sollis Health membership for you and your eligible family members.
• Employee stock options.
• Annual professional development allocations.
• Competitive commission structure with clear performance expectations and growth opportunity.

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