[Remote] Director, OmniChannel Marketing

Note: The job is a remote job and is open to candidates in USA. Trinity Partners’ TGaS Advisors is hiring a Director to support its omnichannel solution through client-facing advisory and project management work. The role leads benchmark, project, and advisory engagements, delivers analyses and recommendations on clients’ marketing operations and capabilities, and contributes to business development and solution innovation.

Responsibilities

• Serve as a subject matter expert and thought leader
• Lead Benchmark and Project Engagements
• Lead Advisory and Membership Engagements
• Identify business development opportunities through active listening and conversations with clients
• Contribute to innovation and the growth of the overall solution
• Serve as a trusted advisor on omnichannel activation, customer engagement, content operations, AI enabled marketing, and commercial transformation
• Proactively research trends, capabilities and client needs in regard to marketing engagement models and omnichannel activation capabilities
• Lead client engagements and project from initiation through to final delivery
• Conduct executive interviews and assess organizational structures, operating models, resource allocation, budgets, processes, and capabilities
• Capture / coordinate receipt of client-provided quantitative and qualitative information for input into TGaS’ database for analysis. Data commonly includes headcount, budgets, skills, operating practices, processes, supportive infrastructure, etc
• Author benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ continuums of best practices, including recommendations to improve operational effectiveness/efficiencies to coincide with the client organizations’ current or evolving/future needs
• Represent the solution while working collaboratively and cross-functionally with other TGaS teams in the course of client engagements spanning multiple TGaS solutions
• Participate in or (where appropriate) value-added client engagements (e.g., strategy and business planning sessions or workshops) which help to drive the value of TGaS benchmark results into clients’ operating practices, processes, or business results
• Respond (accurately and in a timely manner) to client inquiries by providing expert and valued guidance that informs client decision-making. Provide ‘urgent, on-call support’
• Support the development and execution of an annual plan for producing value-added content for client consumption - achieved through TGaS Advisors’ Virtual How (VHow) network and (survey) process
• Identify and implement enhancements to the advisory services process. Conduct routine ‘best practice deep dives’ to be published and distributed to the network of TGaS advisory services clients
• Identify and implement enhancements to the advisory services process. Conduct routine ‘best practice deep dives’ to be published and distributed to the network of TGaS advisory services clients
• Build trusted relationships with member organizations and proactively identify emerging needs
• Through ongoing client interactions, identify unmet client needs that are addressable through TGaS offerings
• Understand the scope of all TGaS Solutions and engage other solutions based on client needs
• Actively contribute to solution development and evolution of services and offerings that will generate additional revenue
• Document unmet client needs and innovative ideas from benchmarks, advisory services and client engagements
• Evolve deliverable formats to increase the value TGaS brings to the network and to individual clients

Skills

• Experience directing Omnichannel operations in an agency or life science setting
• Candidates originating from industries beyond bio-pharmaceuticals and pharmaceuticals consulting will also be considered
• The candidate must possess the credibility and experience to both deeply understand how marketing channels are utilized, processes, systems, and advise on related best practices
• The position will require a driven person to develop and maintain relationships for continuous client engagement
• Broad knowledge of pharmaceutical commercial operations, marketing operations, omnichannel strategy, or related fields
• Comfort working at the highest levels of client organizations, interacting closely with top executives and business unit leaders
• An ability to consult, problem-solve, work autonomously, and to organize complex information into clear actionable recommendations that improve (client) business results
• Development and management of effective relationships with internal stakeholders and/or clients
• Ability to manage multiple projects and timelines simultaneously, coupled with excellent communication skills, including group presentations, verbal and writing abilities
• High integrity and credibility as perceived by all those with whom he/she will work
• Change management / process analysis skills
• Operate with minimal supervision and proactively seek opportunities without guidance
• A Bachelor's degree is required
• Prior experience as a consultant or in roles of a consultative capacity is desirable
• An advanced degree is strongly preferred

Benefits

• Annual discretionary performance bonus

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