[Remote] Director, Operations

Note: The job is a remote job and is open to candidates in USA. Aligned Data Centers operates data center campuses and facilities, providing reliable, compliant, and customer-focused infrastructure services. The Director, Operations leads multi-campus operations, oversees reliability, financial performance, workforce development, customer service, safety, compliance, and operational readiness across an assigned market.

Responsibilities

• Lead all critical facility operations across multiple campuses or facilities within the assigned state or market
• Ensure consistent execution of company standards related to: 24x7 operations; Preventive and corrective maintenance; Infrastructure reliability; Safety and security; Service delivery; Incident and change management; Logistics; Emergency preparedness; Business continuity
• Establish clear operating expectations for campus leaders and monitor performance against defined standards and objectives
• Conduct routine operational reviews across campuses and ensure identified gaps are assigned, tracked, and resolved
• Balance staffing, technical support, equipment, and other resources across campuses based on operational priorities and risk
• Maintain visibility into facility conditions, capacity, maintenance performance, customer commitments, and emerging risks
• Serve as the market escalation point for significant infrastructure events, operational concerns, customer matters, and personnel issues
• Respond to emergency situations and ensure appropriate escalation, communication, documentation, and corrective action
• Ensure the reliability and availability of critical electrical and mechanical systems across the market
• Provide leadership and escalation support involving infrastructure such as UPS systems, generators, electrical distribution, cooling systems, fire protection systems, BMS, and other critical equipment
• Ensure maintenance programs are properly planned, documented, executed, and reviewed
• Verify that operational procedures, MOPs, SOPs, EOPs, and other controlled documents are current, accurate, and consistently followed
• Review incidents, alarms, equipment failures, and operational abnormalities to identify root causes and prevent recurrence
• Ensure corrective actions and lessons learned are implemented across all applicable campuses
• Escalate systemic or material risks to the Vice President, Operations and appropriate corporate partners
• Own market performance against established operational, financial, safety, workforce, and customer objectives
• Monitor performance indicators including: Uptime and availability; SLA achievement; Preventive maintenance completion; Incident and alarm trends; Safety performance; Capacity and inventory; Staffing and overtime; Training and qualifications; Customer satisfaction; Budget performance
• Develop and manage market operating budgets and forecasts in partnership with campus leaders, the Vice President, and Finance
• Review spending, purchase requests, vendor activity, and resource utilization to ensure appropriate financial control
• Identify operational efficiencies and cost-saving opportunities while maintaining reliability, safety, and service expectations
• Provide accurate market reporting, performance updates, risk assessments, and recommended actions to regional leadership
• Lead, coach, and develop campus Directors, Facility Managers, and other operations leaders
• Set clear performance expectations and hold leaders accountable for operational execution, team development, communication, and compliance
• Ensure campus leaders maintain appropriate visibility and engagement with all shifts and teams
• Lead market-level succession planning, talent reviews, and identification of high-potential employees
• Partner with People & Culture and regional leadership to address performance concerns, staffing risks, retention, and leadership development
• Support recruiting, selection, onboarding, qualification, and development of market operations employees
• Promote consistent leadership practices across campuses and address gaps in management effectiveness
• Foster a culture grounded in safety, ownership, teamwork, problem solving, continuous improvement, and customer service
• Serve as the primary senior operations contact for customers within the assigned market
• Participate in customer service reviews, operational meetings, audits, site visits, and escalation discussions
• Ensure customer requirements and service commitments are understood and consistently executed across campuses
• Coordinate with campus leaders and cross-functional partners to resolve customer concerns promptly and effectively
• Maintain visibility into upcoming customer activity, deployments, maintenance events, and capacity requirements that may affect operations
• Escalate significant customer risks or concerns to the Vice President, Operations
• Support the expansion of existing campuses and the activation of new facilities within the assigned market
• Partner with Platform Delivery, Commissioning, Engineering, Security, EHS, and other teams to prepare new capacity for operations
• Ensure staffing, training, documentation, systems, spare parts, vendor support, and operational procedures are in place before turnover
• Participate in readiness reviews and identify operational gaps that must be resolved before facility acceptance
• Ensure new facilities and customer deployments are effectively integrated into the existing market operating model
• Provide market-level input regarding future headcount, leadership, equipment, and operational support needs
• Reinforce a strong safety culture and ensure compliance with all company safety requirements and use of required PPE
• Ensure adherence to applicable laws, codes, regulations, customer requirements, and company policies
• Partner with EHS, Security, ISMS, Corporate Operations, and other stakeholders to address audits, findings, and compliance obligations
• Ensure employees are appropriately trained and qualified to perform assigned work
• Promote reporting and escalation of unsafe or unreliable conditions without fear of retaliation
• Lead market-level process improvement efforts and ensure regional or enterprise initiatives are effectively implemented across campuses
• Share effective practices and lessons learned with other markets and corporate stakeholders
• Directly supervises campus Directors, Facility Managers, and other assigned operations leaders
• Provides indirect leadership to critical facility technicians, maintenance personnel, and other operations employees across the market
• Responsible for market-level performance management, leadership development, staffing, succession planning, and employee accountability
• Carries out supervisory responsibilities in accordance with company policies and applicable laws

Skills

• Minimum of 10 years of progressive experience in mission-critical, data center, industrial, utility, or critical facility operations
• Minimum of five years of leadership experience, including responsibility for multiple facilities, campuses, or operational teams
• Strong working knowledge of critical electrical and mechanical infrastructure, including UPS systems, generators, electrical distribution, cooling systems, fire protection systems, and BMS
• Demonstrated experience managing operational performance, maintenance programs, incident response, change management, and customer service
• Experience developing and managing operating budgets, forecasts, staffing plans, and vendor relationships
• Ability to interpret technical documentation, procedures, drawings, and operational performance data
• Strong written, verbal, presentation, and interpersonal communication skills
• Demonstrated ability to lead effectively during critical incidents and high-pressure situations
• Ability to travel between campuses and other company locations approximately 20%–35%, depending on market structure and business needs
• Frequently required to sit, stand, walk, and move throughout operational facilities
• Frequently required to bend or climb and occasionally lift or move 25–50 pounds
• May work near moving mechanical equipment and within active critical environments
• May be exposed to varying temperatures, weather conditions, and elevated noise levels
• Must be able to respond to significant operational events outside normal business hours
• Bachelor's degree in Engineering, Facilities Management, Business, Operations, or a related field preferred

Benefits

• Medical, dental, and vision insurance
• HSA with employer contribution for eligible participants
• FSA for health and dependent care to increase tax savings
• 401(k) plan with company match
• Paid Time Off and Holiday Pay
• Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)
• Voluntary life, critical illness, legal, and additional disability coverage
• Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives

Company Overview