[Remote] Key Account Manager - San Francisco, California

Note: The job is a remote job and is open to candidates in USA. iRhythm Technologies, Inc. is a digital healthcare company creating cardiac health solutions that detect, predict, and prevent disease. The Key Account Manager will support and grow high-volume accounts, maintain customer relationships, monitor account performance, resolve issues, and collaborate with sales and cross-functional teams to improve customer and business outcomes.

Responsibilities

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment
• Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.)
• Act in a timely manner to resolve customer issues
• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary
• Manage, onboard, and support assigned accounts
• Attend and support key customer meetings and sales Quarterly Business Review sessions
• Establish and maintain strong relationships with accounts and the internal sales organization
• Lead or participate in strategic initiatives within assigned accounts
• Conduct in-person account management initiatives as needed
• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance

Skills

• At least 3 years in asales,account management or customer success role supporting large or complex accounts
• Proven work experience as an Account Manager, Key Account Manager,orSales Account Manager in a healthcare, medical device, or biotechnology environment
• Self-directed and proactive
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Ability to multi-task and prioritize in a fast-paced environment
• Proficiency with tools commonly used in a business environmentincludingCRM customer relationship management (Salesforce), reporting, and Microsoft Office
• Exceptionally collaborative, highly responsive, flexible, and adaptive
• Must bewilling to travel toRegional andNationalinternal meetings
• Must be willing to travel30%or higher depending on theneeds of the customerwithinassignedmarket
• Strong analytical skills with the ability to identify trends and present information succinctly and actionable
• Proven understanding of how to apply key performance measurements to drive commercial development
• Bachelor's degree is highly preferred or an equivalent combination of education, training, and experience

Benefits

• Medical, dental, and vision insurance, all starting on the first day
• Health savings account employer contributions when enrolled in a high deductible medical plan
• Cafeteria plan pre-tax benefits, including FSA, dependent care FSA, and commute reimbursement accounts
• Travel reimbursement for medical care
• Noncontributory basic life insurance
• Short-term disability insurance
• Long-term disability insurance
• Emotional health support for you and your loved ones
• Legal, financial, identity theft, pet, and child referral assistance
• Paid parental leave
• Paid holidays
• Travel assistance for personal trips
• PTO
• 401(k) with company match
• Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited LinkedIn Learning classes
• Remote work in the US
• 15% annual bonus

Company Overview