[Remote] Director, Sales Operations

Note: The job is a remote job and is open to candidates in USA. GumGum is hiring a Director, Sales Operations to manage the systems, data, and processes supporting revenue growth across global regions, products, and customer segments. The role owns sales reporting and forecasting, sales planning, CRM workflows, performance analysis, and operational support for sales compensation and process adoption.

Responsibilities

• Partner with the Salesforce owner to manage CRM configuration, data models, and workflows to align with GTM rules
• Own the revenue reporting suite (pipeline, bookings, forecasts) and lead forecasting cadences with Sales leadership and Finance
• Execute annual and quarterly sales planning, including territory design, account assignment, coverage models, and quota deployment
• Deliver executive-ready performance analysis, regional business reviews, and account-level intelligence to sales leadership
• Provide operational inputs for incentive compensation plan designs, quota models, and payout administration
• Define and maintain sales processes, stage definitions, pricing approvals, and rules of engagement across global regions
• Lead onboarding, tool training, and change management for reps to drive effective adoption of CRM workflows and sales motions

Skills

• 8+ years of experience in sales operations, revenue operations, sales strategy, management consulting, or sales effectiveness
• Deep, hands-on experience owning a Salesforce environment in a complex B2B sales organization
• Proven track record of executing forecasting and sales planning cycles (territory, coverage, quota deployment)
• Advanced analytical and modeling skills in Excel or Google Sheets, with working knowledge of BI tools like Tableau, Looker, or Power BI
• Strong understanding of sales compensation mechanics, quota setting, and pipeline management
• Excellent communication and presentation skills with the ability to turn complex data into actionable recommendations for executives
• Salesforce Admin certification
• Preferred background in ad tech, digital media, or SaaS across direct/agency sales motions and global regions

Benefits

• An employer-matched 401(k) retirement plan
• Depending on the role, participation in a bonus, commission, or stock incentive program
• An emphasis on recognition, development, and wellness
• The ability to work either in-office or remotely/from home, with the position located within a commutable distance to the office for occasional in-person collaboration

Company Overview