[Remote] Director, Sales & Service

Note: The job is a remote job and is open to candidates in USA. Wheels Up is hiring a Director, Sales & Service to drive new member acquisition and oversee the commercial and service experience for a defined book of business. The role develops client relationships, recommends membership and travel solutions, and coordinates with sales and service teams to support growth, retention, and client satisfaction.

Responsibilities

• Partner with Relationship Managers to identify, qualify, and convert prospective members through outreach, lead follow-up, and qualification of strong opportunities
• Lead new client acquisition by identifying the appropriate membership and travel solutions aligned to client needs and usage patterns
• Oversee a defined portfolio of client relationships with accountability for growth, retention, renewals, and fund replenishment
• Act as the primary commercial and service liaison for new members, ensuring a smooth onboarding experience and clear handoff to service teams
• Collaborate closely with Flight Services Managers, who are responsible for trip sourcing, detailed quote preparation, pricing, aircraft options, and itineraries for existing members
• Maintain visibility into client communications and activity, stepping in as needed to support the relationship, address concerns, or reinforce the overall experience
• Identify upsell and cross-sell opportunities and partner with Relationship Managers to advance those opportunities
• Prepare and present membership proposals and recommend charter or fleet solutions based on client travel needs
• Monitor client activity and proactively engage to drive repeat bookings, renewals, and deeper member engagement
• Support resolution of service issues and irregular operations (IROPs) by coordinating with internal teams and assisting with client communication when appropriate
• Collaborate cross-functionally with Sales, Client Services, and Trip Support teams to deliver a consistent, premium member experience
• Maintain accurate records and updates in the CRM to support team-based coverage and informed decision-making

Skills

• Minimum of 5-10 years of experience in a strategic sale, account management, or client-facing role
• Strong communication and relationship-building skills, with a customer-first mindset
• Ability to manage multiple accounts and coordinate across teams in a fast-paced environment
• A proactive, client-first mindset with the ability to anticipate needs
• Comfortable working with quoting tools, CRM platforms (Salesforce preferred), and proposal documentation
• Bachelor's degree or equivalent experience
• Background in private aviation, luxury services, or high-touch B2B sales
• Experience coordinating across operations and customer service teams
• Demonstrated success in a quota-carrying or growth-oriented role
• Ability to anticipate client needs and tailor recommendations accordingly
• High attention to detail in managing logistics and documentation

Benefits

• Discretionary annual incentive program, which rewards individual and organizational performance
• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

Company Overview

Company H1B Sponsorship