Seasoned Customer Experience Coordinator – Retail Excellence & Loyalty Program Champion – Elevating Shopping Moments, Driving Customer Loyalty, and Boosting Store Performance at brighthush

Welcome to brighthush – Where Every Visit Feels Like a Discovery

At brighthush, we’re more than a retailer; we’re a vibrant community that thrives on the thrill of the hunt and the joy of finding quality at a fraction of the price. Our flagship stores, strategically located in the most dynamic urban centers, serve as hubs of creativity, collaboration, and customer delight. With state‑of‑the‑art distribution centers and forward‑thinking corporate offices, we deliver high‑quality merchandise that consistently surprises and delights shoppers across the nation.

Our DNA is built on three core pillars: customer delight, operational excellence, and a culture that celebrates diversity, collaboration, and continuous learning. As a Fortune 100 leader in the off‑price retail space, we are committed to creating memorable shopping moments that turn first‑time visitors into lifelong brand advocates.

Why brighthush is the Place to Grow Your Retail Career

When you step into a brighthush store, you’re not just filling a shift—you’re becoming part of a vibrant community that values creativity, integrity, and teamwork. We invest in our people through comprehensive training, mentorship, and a clear career ladder that spans from front‑line roles to leadership positions. Whether you’re a seasoned retail professional or a recent graduate eager to launch a career, brighthush offers:

• Competitive hourly pay that reflects your experience and skill set.
• Robust benefits package including health, dental, vision, and life insurance.
• 401(k) plans with company match, paid parental leave, and generous vacation policies.
• Employee discounts on merchandise, cell phones, childcare, and pet care.
• Professional development programs, leadership training, and tuition assistance.
• A supportive, inclusive environment that celebrates every voice.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the frontline champion of our customer service philosophy. You’ll lead a team of associates in delivering prompt, courteous, and personalized service, while ensuring the store’s visual standards, safety protocols, and loyalty initiatives are flawlessly executed. Your role is pivotal in turning first‑time shoppers into lifelong brand advocates.

Key Responsibilities

• Team Leadership & Coaching: Mentor and train front‑end associates on customer engagement techniques, store policies, and loyalty program promotion. Foster a culture of continuous improvement and high performance.
• Customer Service Excellence: Model outstanding service by engaging with customers, resolving concerns swiftly, and maintaining a welcoming store atmosphere.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and ensure all associates adhere to store plans and priorities.
• Performance Management: Provide constructive feedback, recognize achievements, and collaborate with management on associate development plans.
• Compliance & Safety: Enforce labor laws, company policies, and safety standards; maintain a clean, organized, and hazard‑free environment.
• Program Promotion: Drive adoption of credit and loyalty programs, ensuring associates communicate benefits effectively to shoppers.
• Loss Prevention & Shrink Reduction: Support store initiatives to minimize shrinkage and protect inventory.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and elevate store performance.
• Other Duties: Perform additional responsibilities as assigned by store management.

Essential Qualifications

• Minimum of 1 year retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication, organizational, and problem‑solving skills.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems, inventory management, and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Background in loss prevention or safety compliance.
• Leadership training or certification.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping moments.
• Leadership Presence: Ability to inspire, motivate, and guide a team.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Adaptability: Thrive in dynamic, high‑energy retail settings.
• Collaboration: Work effectively with peers, supervisors, and cross‑functional teams.
• Attention to Detail: Maintain high standards of store presentation and compliance.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain exposure to:

• Leadership development programs that prepare you for store management roles.
• Cross‑functional projects that broaden your understanding of supply chain, merchandising, and marketing.
• Mentorship from senior leaders who share their expertise and guide your career trajectory.
• Access to online learning platforms, workshops, and certifications in retail operations, customer service, and leadership.
• Opportunities to attend industry conferences and networking events.
• Clear performance metrics that align with promotion criteria.

Work Environment & Culture

Our stores are more than retail spaces—they’re community hubs where associates feel valued, heard, and empowered. At brighthush, you’ll experience:

• A collaborative atmosphere that encourages idea sharing and innovation.
• Regular team building events, recognition ceremonies, and community outreach initiatives.
• Inclusive policies that celebrate diversity and promote equity.
• Open communication channels with management and corporate leadership.
• Flexible scheduling that supports work‑life balance.
• A culture of continuous improvement where every voice can influence change.

Compensation & Benefits

Starting hourly pay ranges from $15.00 to $15.50, with adjustments based on experience, skill set, and performance. In addition to competitive wages, brighthush offers:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phones, childcare, and pet care.
• Employee Assistance Program (EAP), smoking cessation support, and bereavement leave.
• Short‑term and long‑term disability coverage.
• Auto and home insurance discounts through our partner credit union.
• Scholarship and adoption assistance programs.
• Continuous learning stipend and tuition reimbursement.
• Wellness initiatives, including on‑site fitness classes and mental health resources.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion for customer experience can help us continue to set the standard in off‑price retail.

Apply to this position

Location

brighthush Store 1655 – Pierre, SD, USA

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.