[Remote] Director/Head of Operations

Note: The job is a remote job and is open to candidates in USA. Roosty’s is hiring a Director/Head of Operations to build and lead the operational function as the DTC consumer-products business scales. The role owns supply chain, inventory, supplier management, product launches, compliance, and operational strategy while working with the founders and cross-functional teams.

Responsibilities

• Products are sourced efficiently
• Inventory is planned accurately
• Suppliers consistently deliver
• New products launch successfully
• Operational systems scale alongside revenue
• The founders spend less time firefighting and more time growing the business
• Own day-to-day operations across the business
• Lead inventory planning, forecasting and replenishment
• Manage manufacturers, suppliers and logistics partners
• Own 3PL performance and fulfilment KPIs
• Improve purchasing processes and inventory management
• Build operational reporting and forecasting dashboards
• Identify bottlenecks before they become problems
• Build scalable SOPs and operational systems
• Own the operational delivery of all new product launches
• Build detailed launch plans and project timelines
• Coordinate suppliers, manufacturers, packaging and logistics
• Ensure launches happen on time and in full
• Improve and standardise the NPD process as the product portfolio grows
• Own product compliance across all channels and markets
• Coordinate regulatory partners and manufacturing teams
• Ensure packaging, labelling and product claims meet compliance requirements
• Maintain product specifications and quality documentation
• Continuously improve quality assurance standards
• Partner closely with Finance on purchasing, inventory planning and cash flow forecasting
• Work with Marketing and Ecommerce to ensure stock availability aligns with promotional activity
• Improve operational visibility through reporting and KPIs
• Balance customer experience with operational efficiency
• Build and develop the Operations function as the business grows
• Hold suppliers and partners accountable to agreed service levels
• Lead cross-functional operational projects
• Raise standards across the business through better systems and accountability
• Build a culture of ownership, pace and continuous improvement

Skills

• Experience leading Operations within a high-growth eCommerce or consumer products business
• Strong supply chain and inventory management experience
• Experience managing manufacturers and supplier relationships
• Experience launching physical consumer products from concept through commercialisation
• Strong project management and organisational skills
• Experience improving systems and operational processes
• Highly commercial with excellent analytical capability
• Comfortable working in a founder-led, fast-moving environment
• Naturally proactive and solutions-oriented
• Shopify experience
• Amazon experience
• Subscription business experience
• ERP or inventory planning systems
• Product compliance or regulatory experience
• Experience preparing businesses for rapid scale or acquisition
• Consumer goods, supplements, pet or FMCG experience
• Takes complete ownership
• Loves building systems and processes from the ground up
• Thinks commercially rather than operationally
• Enjoys solving complex problems
• Is highly organised and detail-oriented
• Thrives in ambiguity and fast-moving environments
• Can simplify complexity as the business scales
• Wants to build something genuinely special alongside the founders
• Preferably a company with a subscription based business model

Benefits

• Performance-based bonus.
• Fully remote.
• Significant autonomy and ownership.
• Clear opportunity to grow alongside the business as the leadership team expands.

Company Overview