Remote Dutch‑Speaking Customer Support Advisor – Multilingual E‑Commerce Service Specialist (Part‑Time / Full‑Time) at brighthush

About brighthush

brighthush is a forward‑thinking, multicultural HR‑SaaS consultancy that partners with leading e‑commerce and technology companies to build high‑performing, globally minded teams. Our mission is to create seamless, inclusive recruitment journeys that empower talent to thrive in dynamic, multilingual environments. With a strong focus on digital transformation, data‑driven talent acquisition, and continuous learning, brighthush has become the go‑to partner for organizations that value diversity, agility, and innovation.

Operating as a remote‑first organization, brighthush embraces the freedom of working from anywhere while fostering a vibrant, collaborative culture. Our clients span Europe, North America, and Asia, and we pride ourselves on delivering tailored solutions that meet the unique needs of each market. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where your skills can shine, your voice can be heard, and your growth is accelerated.

Why This Role Is a Game‑Changer for Your Career

As a Remote Dutch Customer Advisor for brighthush, you’ll be the frontline champion of customer satisfaction for one of the world’s most recognized e‑commerce brands. This role goes far beyond answering queries – you’ll be building trust, solving complex problems, and shaping the customer experience that keeps millions of shoppers coming back.

Key benefits of joining this role include:

• Flexibility – Work from anywhere in Portugal, with rotating shifts that fit your lifestyle and personal commitments.
• Global Exposure – Represent a leading global brand and interact with customers, sellers, and partners from around the world.
• Career Acceleration – Fast‑track opportunities for advancement within brighthush and our partner ecosystem.
• Professional Development – Ongoing training, mentorship, and access to industry best practices, certifications, and conferences.
• Impactful Work – Your daily interactions will directly influence brand perception, loyalty, and revenue growth.

Key Responsibilities

In this role you will be the first point of contact for customers, sellers, and internal stakeholders. Your day‑to‑day tasks will include:

• Customer Support Excellence – Listen attentively to Dutch‑speaking customer inquiries, diagnose issues, and deliver clear, actionable solutions across orders, deliveries, payments, returns, and digital subscriptions.
• Seller Liaison – Serve as the primary contact for external sellers, providing guidance on platform policies, product listings, performance metrics, and dispute resolution.
• Digital Product Advocacy – Educate customers on new digital offerings, subscription services, and emerging features, ensuring they understand value, usage, and benefits.
• Issue Escalation & Collaboration – Identify complex problems, route them to the appropriate department (technical, logistics, finance), and follow up to guarantee timely resolution.
• Process Improvement – Continuously gather feedback, identify trends, and propose enhancements to support workflows, knowledge‑base articles, and self‑service tools.
• Data Accuracy & Reporting – Maintain accurate records of interactions, update customer profiles, and generate performance reports for analysis and strategic planning.
• Cross‑Functional Communication – Partner with product, marketing, and operations teams to relay customer insights that inform product roadmaps and service enhancements.
• Training & Mentorship – Share best practices with new hires, contribute to onboarding materials, and help raise the overall skill level of the support team.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• Native‑level proficiency in Dutch, both written and spoken, with the ability to convey complex information clearly.
• Current residency in Portugal, with a valid EU passport, ID, or Portuguese resident card.
• Strong computer literacy; comfortable navigating multiple digital platforms, CRM systems, and ticketing tools.
• Excellent communication and interpersonal skills, with a proven ability to build rapport, de‑escalate tense situations, and resolve conflicts.
• High school diploma or equivalent; additional certifications in customer service, e‑commerce, or related fields are a plus.
• Availability to work rotating shifts, including evenings, weekends, and holidays as required by global coverage needs.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in a customer support role within e‑commerce, retail, or a tech‑driven environment.
• Familiarity with order management systems, payment gateways, and return logistics.
• Knowledge of digital product ecosystems such as subscription services, digital downloads, or SaaS platforms.
• Multilingual capabilities beyond Dutch—English is essential; Portuguese, French, German, or other European languages are advantageous.
• Previous exposure to remote work or distributed teams, demonstrating self‑management, discipline, and strong collaboration skills.
• Certification in ITIL, Six Sigma, or other process‑improvement frameworks.

Skills & Competencies

Success in this role requires a blend of technical, interpersonal, and analytical abilities:

• Problem‑Solving – Ability to analyze complex issues, think critically, and propose effective, customer‑centric solutions.
• Customer‑Centric Mindset – Passion for delivering exceptional service and turning challenges into opportunities for delight.
• Adaptability – Comfortable navigating fast‑paced environments and adjusting to evolving priorities, product releases, and seasonal spikes.
• Team Collaboration – Strong teamwork skills, with a willingness to collaborate across departments, time zones, and cultural contexts.
• Attention to Detail – Meticulous record‑keeping and data entry to ensure accuracy, compliance, and reliable reporting.
• Technology Savvy – Proficiency with CRM tools (e.g., Salesforce, Zendesk), help‑desk software, and basic troubleshooting of web‑based platforms.
• Emotional Intelligence – Ability to read tone, empathize, and respond appropriately to diverse customer emotions.
• Time Management – Skillful prioritization of tickets, chats, and calls while meeting service‑level agreements (SLAs).

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Advisor, you will have the chance to:

• Progress to senior support roles such as Team Lead, Quality Assurance Analyst, or Customer Success Manager.
• Transition into specialized areas like Seller Support, Product Management, Operations, or Data Analytics.
• Participate in cross‑functional projects that influence product strategy, user experience, and overall customer journey.
• Access a robust learning ecosystem, including online courses, workshops, webinars, and mentorship programs.
• Earn industry‑recognized certifications in customer service excellence, e‑commerce platforms, and data analytics.
• Take part in internal hackathons, innovation sprints, and idea‑generation forums that reward creative problem‑solving.

Work Environment & Company Culture

brighthush thrives on a culture that values diversity, inclusion, and continuous improvement. Our remote‑first approach means you’ll enjoy:

• Flexible Work Hours – Choose shift patterns that respect your personal commitments while ensuring coverage for our global customer base.
• Virtual Community – Regular team‑wide video gatherings, knowledge‑sharing sessions, and social events that foster connection across continents.
• Collaborative Atmosphere – An environment where ideas are welcomed, feedback is constructive, and innovation is celebrated.
• Transparent Leadership – Open communication from senior leaders about company direction, performance metrics, and upcoming initiatives.
• Global Network – Access to a worldwide community of professionals, enabling cross‑border learning, mentorship, and cultural exchange.
• Well‑Being Focus – Programs that support mental health, physical wellness, and work‑life harmony, including virtual yoga, mindfulness workshops, and ergonomic home‑office stipends.

Compensation, Perks & Benefits

While specific figures vary based on experience, employment type (part‑time or full‑time), and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with industry standards for multilingual support roles in Portugal.
• Performance‑based bonuses and incentive programs tied to customer satisfaction scores, resolution times, and team goals.
• Private health insurance coverage from day one, with options to add family members.
• Paid language courses (e.g., Portuguese, English) to support personal and professional growth.
• Generous paid time off, including vacation days, sick leave, and public holidays, plus additional days for cultural or personal observances.
• Access to wellness programs, mental‑health resources, and an employee assistance program (EAP).
• Continuous training budget for certifications, conferences, and skill‑building workshops.
• Home‑office allowance for equipment, high‑speed internet, and ergonomic accessories.
• Employee recognition initiatives such as “Advisor of the Month,” spot awards, and peer‑nominated accolades.

How to Apply

Ready to take the next step in your career? Click the button below to submit your application. Once you hit “Apply,” one of our dedicated recruiters at brighthush will reach out to discuss the role in detail, answer any questions you may have, and guide you through the next steps.

Apply to This Job

We look forward to welcoming you to the brighthush family, where your expertise will shape the future of customer experience on a global scale.