Senior Sage Intacct Customer Support Specialist – Enterprise Finance & ERP Solutions – Remote – Join brighthush’s Innovative Cloud Finance Team

About brighthush

brighthush is a forward‑thinking professional services firm that blends deep industry expertise with cutting‑edge technology solutions. With a footprint in major U.S. financial hubs and a global network of partners, brighthush helps organizations transform their finance, accounting, and business operations through innovative cloud platforms, data analytics, and advisory services. Our mission is to empower clients to make smarter, faster decisions while fostering a culture of collaboration, continuous learning, and genuine commitment to the success of both our clients and our people.

Why Join brighthush?

Choosing a career at brighthush means becoming part of one of the fastest‑growing firms in the finance‑technology space. We invest heavily in our people, offering a clear, merit‑based career path that rewards ambition, expertise, and a passion for service excellence. When you join us, you’ll enjoy:

• Accelerated Career Progression – Transparent promotion ladders that enable movement into senior technical, consulting, or leadership roles based on performance and skill development.
• Flexible, Remote‑First Work Model – Full‑time remote options, flexible hours, and a results‑oriented environment that lets you balance professional growth with personal priorities.
• Mentorship & Coaching Culture – Structured mentorship programs, peer‑learning circles, and regular coaching sessions that accelerate your development.
• Access to Leading Technologies – Hands‑on experience with Sage Intacct, integration tools, and emerging cloud finance solutions that keep your skill set future‑proof.
• Diversity, Equity & Inclusion – A workplace that celebrates diverse perspectives, promotes equity, and ensures every voice is heard.

Key Responsibilities

As a Senior Sage Intacct Customer Support Specialist, you will serve as the trusted advisor for our enterprise‑level clients, guiding them through complex finance and ERP challenges. Your day‑to‑day responsibilities will include, but are not limited to:

• Ticket Management & Resolution – Review, triage, and resolve inbound support tickets with a focus on speed, accuracy, and customer satisfaction. Prioritize high‑impact issues and ensure SLA compliance.
• Root Cause Analysis – Conduct deep‑dive investigations to uncover underlying technical or configuration problems, documenting findings and recommending long‑term fixes.
• Solution Testing & Validation – Leverage sandbox and demo environments to replicate client issues, test proposed solutions, and verify that fixes are robust before release.
• Escalation & Cross‑Functional Collaboration – Partner with internal engineering, product, and implementation teams to escalate unresolved problems, track progress, and communicate status updates to clients.
• Knowledge Base Development – Author and maintain high‑quality knowledge articles, troubleshooting guides, and best‑practice documentation that empower both clients and internal support staff.
• Client Engagement & Relationship Building – Communicate clearly and professionally with stakeholders at all levels, manage expectations, and cultivate long‑term trust.
• Project Support & Configuration Assistance – Assist implementation and technical services teams on highly configured Sage Intacct instances, providing expertise during go‑live and post‑implementation phases.
• Continuous Improvement Initiatives – Identify process inefficiencies, propose enhancements to support workflows, and contribute to the evolution of brighthush’s service delivery model.

Essential Qualifications

• Bachelor’s degree in Business Administration, Accounting, Information Systems, or a related discipline.
• Minimum of three (3) years of professional experience in accounting, finance, or ERP support, with demonstrated exposure to Sage Intacct or comparable cloud‑based financial platforms.
• Strong analytical mindset and problem‑solving abilities, capable of translating technical details into clear, actionable guidance for non‑technical audiences.
• Exceptional written and verbal communication skills, with the ability to interact confidently with executives, finance teams, and technical staff.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with ticketing systems such as ServiceNow, Zendesk, or similar tools.
• Self‑motivated, highly organized, and adept at managing multiple priorities in a fast‑paced environment.
• Eligibility to work in the United States without sponsorship.

Preferred Qualifications

• Hands‑on experience with additional ERP solutions such as NetSuite, SAP, or Oracle Financials.
• In‑depth knowledge of accounting principles (GAAP, IFRS) and financial reporting processes.
• Background in SaaS customer support, technical consulting, or professional services delivery.
• Project management experience or certifications (PMP, PRINCE2, Scrum Master).
• Proven track record of building lasting client relationships and delivering measurable value.

Skills & Competencies

• Technical Proficiency – Comfortable navigating cloud platforms, troubleshooting integration points, and using diagnostic tools such as SQL queries, API logs, and performance monitors.
• Customer‑Centric Mindset – Passion for delivering exceptional service, turning challenges into opportunities for client success.
• Collaboration & Teamwork – Ability to work cross‑functionally with implementation, engineering, product, and sales teams to achieve shared goals.
• Adaptability & Agility – Thrive in a dynamic environment where priorities shift, new features roll out, and emerging technologies reshape the landscape.
• Leadership Potential – Demonstrated initiative, influence among peers, and a willingness to mentor junior associates.
• Data‑Driven Decision Making – Use metrics, ticket trends, and client feedback to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, learning is a lifelong journey. As a Senior Support Specialist, you will have access to a robust development ecosystem designed to accelerate your career:

• Structured Onboarding – A comprehensive onboarding program that immerses you in Sage Intacct functionality, finance best practices, and brighthush’s support methodology.
• Ongoing Training & Certifications – Regular internal workshops, external webinars, and sponsorship for Sage Intacct certification exams, as well as related technology credentials.
• Industry Conferences & Knowledge Sharing – Opportunities to attend leading finance‑technology conferences, present at internal brown‑bag sessions, and contribute to thought leadership blogs.
• Clear Advancement Paths – Move laterally into roles such as Solution Architect, Implementation Lead, or Client Success Manager, or vertically into Team Lead, Support Manager, and Director‑level positions.
• Leadership Development – Access to leadership training programs, mentorship from senior executives, and the chance to lead cross‑functional initiatives.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere while staying deeply connected to the brighthush community. We foster a vibrant, inclusive culture through:

• Weekly virtual team huddles, monthly all‑hands meetings, and quarterly “virtual coffee” sessions that keep communication transparent and collaborative.
• State‑of‑the‑art collaboration tools (Slack, Microsoft Teams, Confluence, Jira) that enable seamless information sharing and real‑time problem solving.
• Regular virtual social events, game nights, wellness challenges, and employee resource groups that nurture camaraderie and well‑being.
• A strong emphasis on work‑life balance, with policies that encourage setting boundaries, taking mental‑health days, and recharging.
• Recognition programs that celebrate individual achievements, team milestones, and innovative ideas.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent. While exact figures may vary based on experience, the package typically includes:

• Base Salary – Ranges from $78,100 to $126,500, commensurate with qualifications and market benchmarks.
• Performance Bonus – Annual discretionary bonus tied to individual performance and company results.
• Health & Wellness Benefits – Comprehensive medical, dental, and vision coverage, plus a flexible spending account (FSA) and wellness stipend.
• Retirement Savings – 401(k) plan with generous company match to help you build long‑term financial security.
• Paid Time Off (PTO) – Generous vacation, sick leave, personal days, and paid holidays to support work‑life harmony.
• Professional Development – Reimbursement for certifications, courses, conferences, and a dedicated learning budget.
• Technology Stipend – Home‑office equipment allowance to ensure you have an ergonomic and productive workspace.
• Employee Assistance Program (EAP) – Confidential counseling, legal resources, and financial planning services.
• Recognition & Rewards – Spot awards, peer‑nominated accolades, and milestone celebrations.

How to Apply

If you are ready to bring your Sage Intacct expertise, customer‑support acumen, and passion for finance technology to a dynamic, growth‑oriented firm, we want to hear from you. Please submit your resume along with a concise cover letter that highlights:

• Your most relevant experience supporting cloud‑based ERP solutions.
• Specific examples of how you have resolved complex technical issues and delivered exceptional client outcomes.
• Why you are excited about joining brighthush and how you envision contributing to our mission.

Our talent acquisition team will review your application promptly and reach out to schedule an initial conversation. We are committed to an inclusive hiring process and encourage candidates of all backgrounds to apply.

Join brighthush Today

At brighthush, you will be part of a forward‑looking team that is shaping the future of finance technology. You’ll have the tools, mentorship, and autonomy to make a real impact on our clients’ success while advancing your own career. Take the next step—apply now and become a catalyst for transformation in the world of cloud finance.