[Remote] Education Cloud Architect

Note: The job is a remote job and is open to candidates in USA. Salesforce is an AI CRM company helping organizations drive customer success through cloud and artificial intelligence technologies. The Education Cloud Architect advises higher education customers, partners with sales teams, and develops business and technical architectures that support digital transformation and cloud adoption.

Responsibilities

• Partner with account executives and solution engineers to advance opportunities through discovery workshops, enablement sessions, and architecture presentations; includes ~25% travel
• Define customer-driven architectures by selecting appropriate Salesforce technologies, leveraging product expertise, industry experience, EA frameworks, and Salesforce methodologies. Develop and communicate business architecture (vision, capability models/assessments) and technical architecture (current/future state diagrams, roadmaps, design patterns, and reference architectures) to progress sales opportunities
• Apply broad IT expertise—including solution and technical architecture, systems engineering cloud, governance, and SDLC—to lead discussions on business and technical transformation
• Support sales teams by contributing to RFP responses and technical requirement documents
• At sponsored events, deliver best practices, reference architectures, and educational content for customers, partners, and Salesforce teams; collaborate cross-functionally with alliances, product, and industry groups
• Stay current through required product, sales, and procedural training and certifications
• Lead technical due diligence and risk management for customer engagements
• Meet assigned quarterly and annual performance objectives

Skills

• Experience working with Salesforce solutions and the Salesforce Platform
• B.S. Computer Science, Software Engineering or equivalent work experience
• 5+ years experience in enterprise software implementation, system integration or enterprise architecture disciplines
• Good understanding of the architectural principles of cloud based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc
• Good understanding of the security processes, standards & issues involved in multi-tier cloud or hybrid applications
• Familiar with principles of network, application and information security
• Conceptual and tactical understanding of enterprise application integration such as SOA, ESB, EAI, ETL environments and common EA topics such as process orchestration, BPM, CEP, Master Data Management, BI/BA, etc
• Able to grasp leading edge technologies such as generative and predictive Artificial Intelligence, Blockchain, Robotic Process Automation, etc
• Articulate and balanced in demeanor with crisp written and verbal communication skills
• Familiar with Salesforce Industry solutions such as Public Sector Solutions and Education Cloud
• Salesforce related implementation experience (Force.com, Apex, Java or C#, JavaScript), mobile development, modern frameworks, REST, SOAP/WSDL, and API-driven integration
• Familiar with AI technologies, ideally Salesforce Agentforce AI, but may include other technologies such as Palantir
• Experience architecting Agentforce extension points into existing orgs (e.g., adding agentic layers to established Salesforce implementations)
• Familiarity with Data Cloud as a prerequisite for Agentforce use cases
• Experience with agent observability and tuning — using case history and observability tooling to refine agent performance
• Familiar with third party Infrastructure as a Service (IaaS) Providers such as AWS, Azure, Google Cloud
• Familiar with solution selling, experience in sales/pre-sales a plus

Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program
• Certain roles may be eligible for incentive compensation
• Certain roles may be eligible for equity
• Certain roles may be eligible for benefits

Company Overview

Company H1B Sponsorship