[Remote] Education & Enablement Coordinator, Enrollment

Note: The job is a remote job and is open to candidates in USA. Thyme Care is hiring an Education & Enablement Coordinator to support training and enablement for its Enrollment Team, which guides prospective members through enrollment in oncology navigation services. The role develops and facilitates training, creates resources and job aids, tracks team training and performance, and partners with Quality to identify training needs.

Responsibilities

• Your primary responsibilities will include developing training content (for both virtual sessions and live sessions), facilitating live training sessions, and managing the administrative and operational logistics of training so that everything happens smoothly and efficiently
• You will also be responsible for creating training materials, training resources, and job aids, to ensure all team members have the information they need to do their jobs effectively and efficiently, and to stay up to date with new product updates and releases, changes in workflows and processes, and new client launches
• Your focus will be on meeting the training needs of Thyme Care’s Enrollment Team, including both new team member onboarding and continuing education
• You will keep track of team members’ training modules completion, progress, and understanding by listening to interactions with members and assessing them against our quality standards
• You will also attend regular QA calibration sessions to identify opportunities for new or improved training materials and sessions, and schedule additional time as needed to align on priorities and next steps

Skills

• 2+ years experience in training delivery or staff development, developing and delivering both virtual instructor-led training, and self-paced module programs
• Experience working in a fast-paced, startup environment
• Bachelor's Degree
• Excellent communication and presentation skills (both written and verbal), including public speaking and facilitation
• Strong tech skills and ability to learn new tools quickly and autonomously
• Ability to build high quality, polished training materials including presentation slides and written job aids
• Comfort with data, and ability to both manipulate and analyze data to evaluate training effectiveness using metrics and dashboards
• Exceptional project management skills and ability to coordinate multiple training initiatives simultaneously
• High attention to detail and organizational skills
• Proficiency with Google Suite, Zoom and Slack
• Expertise. You have experience facilitating and building staff training, with a well-developed instinct for how to build engaging training and clear materials that drive staff proficiency and success
• Collaborative approach. You can seamlessly collaborate with cross-functional teams including Enrollment Management and Team Leads, as well as HR, Compliance, Operations, and IT
• A patient-first approach. You're personally motivated by our mission and by what we are building. You seek to understand problems and help people solve them, especially this one
• Operational orientation. Creating and improving processes is second nature for you. You build repeatable, reliable, and efficient processes and are able to train others accordingly
• Move with purpose. You're biased to action. You know how to identify and prioritize your initiative's needs and do what it takes to ensure that urgent and important needs are acted on immediately
• Effective listener and communicator. You are persuasive and articulate, but you always start by listening. You build rapport, trust, and great working relationships with colleagues
• Bias to action. You're a self-starter and don't need anyone to tell you when to do something. You're always solving problems and going the extra mile for others
• Knowledge of HIPAA and healthcare compliance standards is a plus
• Understanding of healthcare terminology, patient enrollment workflows, and call center/customer service operations preferred
• Experience in using and building in a Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Captivate, etc.) preferred
• Proficiency in adult instruction, time and classroom management, and adapting to diverse learning needs preferred
• Certified Professional in Training Management (CPTM) or similar training certification is ideal

Benefits

• A choice of great medical, dental, and vision insurance plans
• A generous vacation policy for full-time employees

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