[Remote] Engagement Lead, Omnichannel Pharma Marketing

Note: The job is a remote job and is open to candidates in USA. Indegene is seeking an Engagement Lead to serve as the senior leader and single point of accountability for a strategic client relationship. The role integrates omnichannel strategy, technology, content, campaign operations, media, data, analytics, and delivery while owning client relationships, commercial health, governance, and account growth.

Responsibilities

• Own the client engagement and account experience as Indegene’s primary senior contact
• Understand the client’s strategy, portfolio, brands, customers, operating model, technology, priorities, and challenges
• Build trusted relationships across Commercial, Marketing, Digital, Omnichannel, Medical, Technology, Operations, Procurement, and related functions
• Provide thought leadership on omnichannel, customer experience, AI, personalization, emerging technologies, operating models, and marketing practices
• Anticipate needs, opportunities, dependencies, and risks, translating them into the account roadmap
• Position Indegene as an integrated strategic partner, not only an execution provider
• Bring working knowledge of omnichannel strategy and journeys; campaigns; content; web; CRM/email; MarTech; paid media, social, and SEO; data and analytics; personalization and next-best-action; AI-enabled marketing; and cross-channel orchestration
• Integrate capabilities into solutions rather than manage separate service lines
• Partner with strategy and capability leaders to prioritize journeys, operating models, technology investments, and activation roadmaps
• Translate brand, campaign, and journey strategy into scalable execution
• Use customer, campaign, business, and operational insights to recommend optimization actions
• Lead the multidisciplinary client team regardless of reporting lines
• Clarify priorities, ownership, dependencies, timelines, and outcomes across service lines
• Partner with practice, operations, program, and account leaders to align talent and capabilities to client priorities
• Drive matrix accountability for overall client and business outcomes, not isolated deliverables
• Oversee quality, milestones, KPIs, SLAs, and satisfaction without owning daily project management
• Serve as senior escalation point and mobilize resources to resolve complex issues
• Own engagement commercial health with account and finance leadership
• Oversee SOWs, budgets, scope, resource plans, forecasts, financials, and change requests
• Align contracted scope, client expectations, capacity, and financial objectives
• Identify commercial, scope, and delivery risks early and implement mitigation
• Support renewals, annual planning, and expansion tied to future client needs
• Balance client satisfaction, delivery excellence, and sustainable economics
• Establish governance connecting client and Indegene account, delivery, and capability leaders
• Lead executive reviews, planning sessions, and interlocks focused on outcomes, performance, innovation, risks, opportunities, and priorities
• Create a unified engagement view so the client experiences one Indegene
• Proactively address delivery, relationship, financial, and operational risks
• Own senior escalations and ensure timely, transparent resolution with executive involvement
• Identify opportunities to increase client value and Indegene’s strategic relevance
• Translate business challenges into cross-Indegene opportunities
• Shape opportunities, proposals, SOWs, and strategic initiatives with account and capability leaders
• Convert innovation, AI, emerging technologies, and industry practices into practical applications
• Challenge ways of working to improve experience, effectiveness, speed, and efficiency
• Expand relationships across decision-makers, brands, markets, and functions to support retention, renewal, and sustainable growth

Skills

• Candidates should bring 15+ years of relevant experience, including leadership of complex digital, marketing, omnichannel, or technology engagements in pharmaceuticals, biotechnology, life sciences, or healthcare
• Proven ownership and growth of complex enterprise relationships, with senior-executive credibility
• Strong knowledge of healthcare commercial, marketing, digital, and omnichannel environments
• Broad digital-marketing expertise across web, CRM/email, content, campaigns, media, social, SEO, MarTech, data, analytics, personalization, and AI
• Experience leading large, multi-service engagements in complex technology and operating environments
• Commercial acumen spanning SOWs, budgets, resource plans, forecasts, and account financials
• Ability to lead through influence and orchestrate cross-functional teams without direct authority
• Ability to turn complex business and technology challenges into clear recommendations and actions
• Strong consulting, executive communication, presentation, negotiation, and stakeholder-management skills
• Ability to translate customer, campaign, operational, and business performance into action
• Ownership and composure amid ambiguity, organizational complexity, and competing priorities
• A proactive, solution-oriented approach that anticipates needs and creates additional value

Benefits

• Accelerated, global growth opportunities
• Leaders support and mentor you
• Global opportunities with fast-track careers

Company Overview

Company H1B Sponsorship