[Remote] Enterprise Account Executive

Note: The job is a remote job and is open to candidates in USA. Zendesk is hiring an Enterprise Account Executive to create and close net-new business. The role focuses on prospecting, consultative discovery, executive selling, commercial deal ownership, and coordinating internal and partner teams to build credible AI-powered customer experience solutions.

Responsibilities

• Create and maintain enough qualified net-new pipeline to meet or exceed quota through targeted outbound, inbound conversion, partner routes and disciplined territory planning
• Lead a repeatable prospecting-to-close process: discovery, qualification, value mapping, mutual action planning, business-case development, negotiation, contracting and close
• Translate customer business priorities, service-operation challenges and transformation goals into a credible Zendesk platform and AI value proposition
• Build executive and multi-threaded alignment across business, technology, security, finance, procurement and the economic buying committee
• Own commercial strategy, deal progression and negotiation within approved guardrails; protect customer value and delivery credibility
• Orchestrate Solution Engineers, Product Specialists, Marketing, SDR/BDR partners, ecosystem partners and leadership to improve win probability
• Maintain accurate CRM data, pipeline health, forecast discipline and early risk visibility; make decisions based on evidence rather than optimism
• Document customer goals, stakeholders, use cases, commitments and success conditions for a clean handoff; return market, competitor and buyer insight to improve the go-to-market motion

Skills

• Day one: a genuine new-business orientation, targeted prospecting discipline and ability to create qualified demand—not simply work inbound leads
• Day one: consultative discovery that uncovers business problems, urgency, stakeholders, decision criteria and measurable outcomes before positioning product
• Day one: executive and multi-threaded selling that earns trust with business, technical, financial, security and procurement stakeholders
• Day one: commercial acumen to build ROI narratives, manage deal economics, negotiate thoughtfully and qualify out when the fit is not credible
• Day one: CRM, forecast and operating discipline; the ability to inspect facts, surface risk early and maintain mutual accountability
• The ability to shape the customer's problem, create demand where none exists and mobilize a buying committee without overselling
• Repeated success closing large, complex net-new deals with executive access, competitive strategy and strong business-case construction
• Typically 8–12 years of related experience
• Demonstrated capability in complex B2B SaaS new-business selling, value-based discovery and commercial deal ownership
• Demonstrated ownership of outcomes, not only activity; evidence should show decision quality, follow-through and measurable customer or commercial impact
• Evidence of prospecting discipline, quota attainment or equivalent growth results, executive engagement and complex deal judgment
• Ability to discuss AI, automation, service operations and platform value credibly and know when specialist depth is required
• No specific credential is required where equivalent demonstrated experience, capability and track record are present
• Deeper Zendesk platform, AI and service-operations fluency; more advanced industry narratives, partner-led selling and complex deal strategy

Benefits

• May be eligible for bonus.
• Hybrid way of working, with flexibility to work remotely for part of the week.

Company Overview

Company H1B Sponsorship