[Remote] Enterprise Account Manager

Note: The job is a remote job and is open to candidates in USA. monday.com is an AI work platform that brings people, workflows, and AI agents together for organizations. The Enterprise Account Manager will own enterprise accounts end-to-end, driving retention, expansion, revenue growth, executive relationships, and platform adoption. The role also involves developing account plans, managing commercial issues, and partnering with Customer Success to realize customer value.

Responsibilities

• Own a named portfolio of enterprise accounts end-to-end: retention, expansion, and executive relationship management
• Drive net revenue growth through upsell and cross-sell by identifying whitespace across business units, departments, and use cases
• Develop and execute account plans that align monday.com's platform capabilities to each customer's strategic priorities and measurable ROI
• Build and maintain multi-threaded relationships across economic buyers, champions, and executive stakeholders
• Partner with Customer Success to ensure seamless onboarding, adoption, and value realization — with clear commercial handoffs
• Serve as the primary escalation point for relationship and commercial issues within your accounts
• Consult with customer leaders on internal processes and challenge the status quo to drive organizational change and platform adoption

Skills

• 5+ years of B2B SaaS account management experience with a focus on enterprise accounts
• Demonstrated track record of owning and growing a named book of business through expansion and renewal
• Ability to run a full commercial cycle - from identifying expansion signals to multi-stakeholder negotiation and close
• Strong executive presence with the credibility to engage and influence C-suite and VP-level buyers
• Consultative approach: you diagnose before you prescribe, and you lead with business outcomes
• Superb written and verbal communication skills
• High energy, high ownership, low ego
• BA/BS degree or equivalent relevant experience
• Visa sponsorship for this role is currently not available

Benefits

• Bonus potential and equity eligibility for many roles
• Dedicated L&D team, AI workshops, bootcamps, and internal hackathons
• Employee Resource Groups and workplace teams
• 40% variable on-target earnings (OTE)
• Eligible for accelerators
• Equity in the form of RSUs
• Comprehensive medical/dental/vision insurance
• Generous paid time off (vacation, holidays, personal leave and sick leave)
• Fully paid parental leave
• Automatic 401(k) contributions
• Opportunity to purchase company stock at a discount (ESPP)
• Remote work

Company Overview