[Remote] Enterprise Account Manager - (Remote in AZ, CO, UT, NV)

Note: The job is a remote job and is open to candidates in USA. TeamViewer provides a digital workplace platform connecting people with technology. The Enterprise Account Manager owns and grows a portfolio of existing enterprise customers, leading renewals, expansion, forecasting, and strategic account relationships.

Responsibilities

• You will own a defined book of TeamViewer's existing enterprise customers — accounts spending $10K or more in annual recurring revenue — and be accountable for retaining and growing every one of them. You are the sole owner of your accounts: the strategic relationship, the renewal, and the expansion plan sit with you, and you forecast all of it weekly. This is a farming role. New-logo acquisition sits with our Account Executive team, and renewals under $10K are worked by the Enterprise Account Specialist desk, so your time goes where it matters most: deepening and expanding the accounts we already have. Own a book of up to 40 enterprise accounts at $10K+ ARR as the sole account owner, with full accountability for gross retention, net revenue retention, and expansion
• Build and maintain account plans for your key accounts: stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk
• Run every renewal in your book proactively, engaging well ahead of term end with a clear value narrative, and negotiate commercial terms including multi-year agreements
• Identify, qualify, and close expansion opportunities — additional seats, products, and use cases — through a consultative, solutions-focused approach with IT and business stakeholders
• Forecast weekly with accuracy: renewals and expansion by stage and category, with next steps and close dates current in Salesforce
• Take receipt of qualified opportunities handed up from the Enterprise Account Specialist desk when an account you own grows past $10K, and pass sub-$10K upsells inside your accounts down to the desk to book
• Partner with Enterprise Solution Engineers on technical validation and solution design, and with Customer Success and Support to resolve issues that put retention at risk
• Work with partners, distributors, and resellers on opportunities procured through the channel
• Bring customer and market insight back to Product, Marketing, and leadership; contribute to references, case studies, and customer events

Skills

• 3+ years in enterprise account management, renewals, or customer-facing sales with existing customers; SaaS or technology required
• A proven record of retaining and expanding a book of business against retention and expansion targets
• Strong commercial skills: negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations
• Consultative, solutions-focused approach with the ability to engage IT leaders and business stakeholders on value and roadmap
• Disciplined operator: weekly forecasting, account planning, and CRM hygiene (Salesforce)
• Excellent communication and presentation skills; comfortable in executive conversations
• Entrepreneurial attitude with the ability to work in a rapidly changing, high-growth environment
• Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future
• Spanish is a plus

Benefits

• Remote work in the USA; ideal candidates reside in AZ, CO, UT, or NV.
• May be eligible for TeamViewer’s company bonus and RSU program.
• Stock-based options.
• Flexible PTO and paid holidays.
• 401(k) with employer matching.
• Comprehensive health insurance package, including 100% employer-paid medical coverage.
• Up to 12 weeks of parental leave.
• Basic life insurance and short- and long-term disability coverage, 100% employer-paid.
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings.
• Open door policy and business casual dress code.
• Benefits may include medical, dental and vision coverage; HSA and FSA options; a 401(k) plan with employer match; life and AD&D insurance; short- and long-term disability coverage; an Employee Assistance Program; voluntary benefits; pet insurance; and employee discounts. Eligibility and offerings may vary by role, work schedule, location, and plan terms.

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