[Remote] Enterprise Infrastructure Services Analyst II

Note: The job is a remote job and is open to candidates in USA. ITT Inc. is hiring an Enterprise Infrastructure Services Analyst II to support hosted data center services, server computing environments, and identity systems. The role administers and maintains on-premises, cloud, and globally distributed infrastructure, ensuring secure and reliable operations while supporting changes, troubleshooting, disaster recovery, and service requests.

Responsibilities

• Executes the team’s objectives for local, global, and cloud data centers
• Administers on prem and cloud platforms and maintains the required configuration
• Provides on going technical support for on-prem and cloud environments globally to assure cost effective operation
• Implements the change, upgrade, or removal of current systems
• Works with appropriate business partners to implement new infrastructure/systems as required
• Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, and makes recommendations
• Ensures security standards are being met, and takes appropriate steps when deficiencies are uncovered
• Participates in disaster recovery testing
• Remediates incident and service requests
• Drafts operational documentation as requested
• Provide support for the following applications & hardware globally: + Azure IaaS and PaaS Infrastructure and services + Microsoft SCCM for patching and server inventory + Virtualization infrastructure support through SCVMM and vCenter + Storage: HPE 3PAR, HPE Alletra, Dell Compellent, HP StoreOnce, NetApp + Hardware: HPE\Dell blades and chassis, Dell\HPE servers + Support global backup process and remediation (CommVault) + Support Solarwinds environment globally
• Manage enterprise grade storage systems and infrastructure
• Manage enterprise grade hosting solutions
• Manage hypervisor platforms (compute and storage)
• Maintain continuous availability of the environment and contribute to improvement practices
• Perform infrastructure troubleshooting, resolve issues, and document solutions
• Make configuration changes to keep the infrastructure secure and reliable
• Develop automation for routine processes
• Participate in data protection discussions, provide input and make recommendations on solutions to support the enterprise environment
• Be a team player and participate in an on-call rotation
• Additional responsibilities as assigned by department leadership

Skills

• Needs to be a US Citizen due to some CMMC Restrictions on Isolated environment
• College Degree in computer science, information sciences or related field and 3 years of experience; OR 5+ years relevant experience
• Strong knowledge of computer hardware & operating systems (Compute, Storage, Windows & Linux Server)
• Working knowledge of HyperV and VMWare
• Working knowledge of enterprise backup solutions (e.g., Azure Backup and CommVault)
• Working knowledge of Patching and working with Vulnerability remediations (including Tools for remediation ie Ansible, Powershell, Insight Dashboard, Nessus, SCCM/MECM, Azure Arc)
• Knowledge of industry standard maintenance practices and monitoring tools is required
• Experience with Azure IaaS and PaaS
• Experience with Infrastructure as Code
• Knowledge of Windows Active Directory and Azure EntraID
• Knowledge of enterprise grade virtualization
• Knowledge of enterprise storage solutions
• Experience working with PowerShell, Python, Bash, or other scripting languages
• Knowledge of TCP/IP, VLANs, and firewall basics
• Written and oral communication skills
• Effective interpersonal skills, with a focus on listening and questioning skills
• Strong documentation skills
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language to non-technical staff and end users
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Self-directed, self-starter and strong analytical & problem-solving skills
• Ability to work well under stress
• Solarwinds preferred
• Knowledge of Microsoft SCVMM and SCCM is preferred
• Experience with AS/400 (iSeries) is a plus

Benefits

• Telecommute: Yes
• Health insurance
• 401(k)
• Short and long-term disability
• Paid time off
• Growth and developmental opportunities
• Other incentive compensation programs
• Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement.

Company Overview