[Remote] Epic Ambulatory Analyst

Note: The job is a remote job and is open to candidates in USA. NeerInfo Solutions is recruiting for an APeX Research Analyst role with an unnamed hiring client. The role supports research workflows in the APeX system through clinical application design, configuration, testing, implementation, and user support, while collaborating with clinicians and research teams.

Responsibilities

• Responsible for the design, building, testing, and implementation of clinical application systems
• Applies expertise in clinical processes, workflows, and documentation standards to support user adaptation to software tools and solutions
• Collaborates with clinicians, clinical research coordinators, and other members of the research community to customize the APeX system for research needs
• Prepares detailed specifications covering clinical processes, information flow, and risk and impact analysis
• Provides customer service, troubleshooting, and maintenance support as needed
• Optimize research operations within APeX by analyzing and refining documentation, workflows, and system configurations to boost efficiency and usability for clinical research teams
• Resolve research end-user issues by researching, documenting, and coordinating with technical teams to ensure quick and effective solutions that address root causes
• Design and maintain key Epic features such as SmartForms, MyChart Recruitment Messages, and e-Consents to ensure they meet the specific workflow requirements of research and clinical teams, fostering seamless integration and functionality
• Configure and optimize Best Practice Advisories (BPAs), SmartSets, and OrderSets to enhance clinical research workflows, ensuring documentation is precise, efficient, and aligned with research objectives
• Provide troubleshooting and ongoing support for Research Study Management and Enrollment interfaces, coordinating with technical teams to ensure seamless system integration and minimize disruptions to research workflows
• Proactively identify potential risks within research-related processes, designing and implementing APeX-based solutions to mitigate issues before they impact workflows or data integrity
• Develop comprehensive test scenarios and conduct rigorous testing to verify that system functionality meets operational requirements and supports user workflows as intended

Skills

• Research certification required
• 7-10+ years of related work experience
• Epic Clinical Research certification required
• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s)
• Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation
• Advanced build experience in SmartTexts templates and SmartTools, Doc Flowsheets, Order Transmittal, OrderSets and SmartSets, Workflow Engine Rules, Role/Menu/Activity/Navigator setup, MyChart Questionnaires, Preference Lists, Facility Structure, Oncology Research Studies, Reporting Workbench, Synopsis and Radar Dashboards
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline
• Proficient in customizing Epic workflows, security templates, user workspaces, and dashboards to accommodate specific research requirements
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses
• Research + Ambulatory certification preferred
• Epic Clinical Research + Epic Ambulatory certification preferred

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