[Remote] Epic Client Systems Administrator (ECSA)

Note: The job is a remote job and is open to candidates in USA. Polaris Advisors is seeking an experienced Epic Client Systems Administrator to maintain, configure, and support Epic environments in a managed services engagement. The role focuses on system stability, upgrades, incident resolution, change coordination, and operational reliability.

Responsibilities

• Administer, maintain, and optimize Epic environments to ensure system stability, availability, and performance
• Support Epic system upgrades, releases, patches, and routine maintenance activities
• Monitor system performance, identify potential issues, and implement corrective actions
• Troubleshoot and resolve technical incidents, coordinating with application and infrastructure teams as needed
• Support environment management across development, testing, and production environments
• Coordinate change management activities, deployments, and release schedules in accordance with established procedures
• Maintain technical documentation, system configurations, operational procedures, and incident records
• Collaborate with client stakeholders and technical teams to ensure timely incident resolution and service continuity
• Follow security, access management, and operational standards applicable to Epic environments
• Monitor service-level agreements (SLAs), identify recurring issues, and recommend improvements to operational efficiency
• Participate in root cause analysis and continuous improvement initiatives
• Support ongoing Epic operations within a managed services model
• Help maintain system availability, reliability, and performance
• Contribute to meeting agreed service levels and operational commitments
• Collaborate with client and internal teams to ensure smooth releases, timely issue resolution, and consistent service delivery

Skills

• Hands-on experience administering or supporting Epic environments in a healthcare IT setting
• Understanding of Epic system architecture, environment management, and operational support processes
• Experience supporting system upgrades, maintenance, releases, and change management activities
• Strong troubleshooting and technical problem-solving skills
• Experience managing incidents, service requests, and production support activities
• Familiarity with IT service management (ITSM) processes, including incident, problem, and change management
• Ability to collaborate effectively with application, infrastructure, and client-facing teams
• Strong documentation, communication, and organizational skills
• Understanding of healthcare IT security, access controls, and operational reliability requirements
• Epic ECSA certification or relevant Epic technical administration credentials, where applicable
• Experience working in a managed services or healthcare IT support environment
• Familiarity with Epic environment maintenance tools and associated administrative workflows
• Experience with performance monitoring, root cause analysis, and service improvement initiatives
• Knowledge of healthcare IT infrastructure and the dependencies between Epic applications and underlying systems

Company Overview