[Remote] Epic Willow Ambulatory Analyst WAM WAMB

Note: The job is a remote job and is open to candidates in USA. Tower Health is hiring an Epic Willow Ambulatory Analyst to implement, develop, and maintain its Epic WAM system and third-party systems. The role focuses on analyzing workflows, building and testing system solutions, troubleshooting integrations, and supporting users and colleagues.

Responsibilities

• Analysis - Investigating processes to understand operations. Researching, analyzing, and understanding workflows of end users
• Building & Testing - Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes. Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety
• Troubleshooting - Resolving integration/mapping issues. Methodically approaching problems or processes to troubleshoot and resolve. Developing application and integrated test scripts. Participating in thoroughly testing builds. Providing on-call support based on upon application needs
• Independently Interacting - Establishing credibility at all levels and build partnerships with customers and colleagues. Working closely with Senior Analysts and technical IT staff to implement, upgrade and support software systems. Comfortably presenting information to colleagues and end users and tailoring communication to the audience. Communicating, collaborating, and sharing knowledge with team
• Developing Knowledge/Skills - Obtaining an in-depth knowledge of the Epic platform for the supported application and a general knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise

Skills

• Epic Willow Ambulatory build experience
• Epic Willow Ambulatory certification or accreditation
• Excellent communication skills and customer-service oriented
• Collaboration with IT staff and end users is key for this position
• A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies
• Combination of relevant education and experience may be considered in lieu of degree
• Proven critical thinking skills, follow through, and attention to detail
• Bachelor's degree

Benefits

• Primarily remote work

Company Overview

Company H1B Sponsorship