[Remote] Field Clinical Engineer/Clinical Sales Support

Note: The job is a remote job and is open to candidates in USA. Kardion is a medical device company developing technology intended to improve patient outcomes. The Field Clinical Engineer / Clinical Sales Support professional supports investigational device management, clinical trial case coverage, and site execution, then transitions to clinical sales support upon commercialization.

Responsibilities

• Drives and encourages study enrollment by supporting sites with inclusion/exclusion criteria and protocol-related questions. Proactively investigates and removes obstacles to enrollment and implements solutions
• Ensures quality data acquisition during clinical cases and follow-up, including capturing procedure notes and feedback on techniques and tips to inform future training, retraining, or modified approaches
• Maintains knowledge of clinical sites, assessing physician interests, experience, and capabilities to support effective clinical engagement and study execution
• Supports clinical cases to ensure best-in-class study conduct in alignment with applicable training requirements, Instructions for Use (IFU), and study protocols
• Trains and mentors clinical staff on technical procedures, device operation, and general catheterization lab and procedural knowledge
• Supports the development and continuous improvement of study training materials and procedural resources, including trial tip cards, worksheets, and data collection tools
• Conducts device and procedural training during onsite visits, investigator meetings, and other clinical engagements
• Provides field-based clinical case support throughout the clinical trial lifecycle and transitions to clinical sales support upon product commercialization. Proactively communicates site and case experiences, observations, and challenges to management and cross-functional teams
• Ensures accurate investigational device accountability at clinical sites and within Kardion FCE records. Provides guidance and support to sites regarding returned products and product complaints, as needed
• Coordinates with the FCE Manager on product ordering, inventory management, and case supply requirements. Supports the RMA and site billing processes to ensure accurate product tracking and accountability
• Collects and communicates clinical site feedback on product performance, identifying opportunities for engineering improvements, product enhancements, and future design modifications
• Develops and maintains expertise in investigational and commercially available products, serving as a technical and clinical resource for device operation, in-case troubleshooting, and timely escalation of issues to Kardion
• Complies with company travel and expense policies, ensuring timely and accurate submission of expense reports

Skills

• Bachelor's degree in engineering, science, or a related field
• Minimum of 3 years of experience in a medical device field clinical role
• Experience working on FDA pre-market or post-market trials
• Demonstrated knowledge of cardiovascular anatomy and cardiac catheterization lab procedures
• Demonstrated ability to build and maintain relationships with physicians and hospital staff as a technical advisor and to drive clinical activity
• Strong clinical and technical aptitude, with the ability to understand and support complex medical devices and procedures
• Demonstrated adaptability and effectiveness in a fast-paced, early-stage company environment
• Demonstrates sound judgment and effective decision-making in real time during clinical case support
• Maintains composure, clear communication, and professionalism in high-pressure and time-sensitive situations
• Demonstrates a high level of accountability, responsiveness, and ownership in supporting team needs and overall clinical trial success
• Exercises sound business judgment and resourcefulness while working within the budgetary constraints of an early-stage company
• Stays current with relevant clinical literature, emerging technologies, and industry developments to support informed physician interactions and maintain clinical credibility
• Demonstrates computer proficiency, including experience with Microsoft Office applications such as Excel, Word, and Outlook

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Paid time off
• Remote role; willingness and ability to work remotely from a home office

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