[Remote] Field Network Operations Engineer - Los Angeles

Note: The job is a remote job and is open to candidates in USA. Black Mountain Dynamics is seeking a Los Angeles-based Field Network Operations Engineer to lead on-site network buildouts, advanced network analysis, and resolution of challenging customer issues. The role supports secure and efficient client infrastructure through network operations, project leadership, cybersecurity, and remote support, with travel of up to 50%.

Responsibilities

• Configuration and Management: Configure, install, and maintain network hardware and software, including routers, switches, firewalls and wireless access points at unique locations throughout the US
• Implementation & Design: On-site implementation / rack & stack, connection of network hardware in both indoor and outdoor conditions. Participate in the design, planning, and implementation of network infrastructure projects, including LAN, WAN, WLAN, and data center networks
• Project Lead: Act as a project lead / key stakeholder for network deployments, while delivering timely and detailed status reports to all project stakeholders
• Performance Monitoring and Optimization: Monitor network performance, identify bottlenecks, and implement solutions to optimize network efficiency and availability
• Network Protection: Implement and manage network security solutions such as firewalls, VPNs, intrusion detection and prevention systems, SIEM tools, endpoint protection, vulnerability management, and data loss prevention to safeguard client networks
• Expert Troubleshooting: Lead the resolution of the most complex technical issues involving hardwired and wireless network problems, ISP & WAN connectivity, and security incidents
• Incident Leadership: Coordinate and lead incident response efforts for critical security events, working closely with clients and internal teams
• Client Consultation: Serve as a trusted advisor to clients, providing strategic recommendations on cybersecurity best practices and infrastructure improvements
• Documentation and Reporting: Produce comprehensive reports on security incidents, threat analyses, and recommendations for clients and internal stakeholders
• Mentorship: Mentor and guide Tier 1 and Tier 2 technicians, fostering professional growth and knowledge sharing within the team
• Continuous Improvement: Lead initiatives to enhance our security processes, tools, and methodologies

Skills

• Minimum of 5 years' experience configuring and maintaining network hardware with a strong emphasis on Ruckus, alongside Palo Alto Networks, Juniper, Cisco, Aruba, or Meraki
• At least 3 years leading LAN, WAN, and WLAN architecture and physical installation
• Practical experience integrating network security measures, ideally within an MSSP or MSP environment
• Advanced understanding of Wi-Fi / wireless networking technologies, protocols, and RF design principles, including predictive and physical site survey operations/ processes/tools (Homina, Ekahau), radio optimization, and channel planning
• Deep expertise with various technologies, including networking hardware, tools, and software
• Ability to independently investigate, diagnose, and solve novel problems with minimal guidance
• Strong analytical skills with a track record of efficiently resolving complex, critical infrastructure and routing/switching issues under pressure
• Exceptional communication skills with experience in client-facing roles, capable of explaining technical concepts to non-technical audiences
• Bachelor's or Master's degree in Networking, Cybersecurity, Computer Science or a related field
• Certifications such as the Network+, CCNP, CCIE, CISSP
• Proficiency in scripting languages like Python or PowerShell for automation

Benefits

• Full-time hybrid role offering remote work flexibility, with Los Angeles as a home base

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