Remote Founding Customer Success Engineer – Lead End‑to‑End Customer Success & Drive Expansion at brighthush

About brighthush

brighthush is a trailblazing Data‑Security SaaS company that empowers organizations to discover, protect, and govern sensitive data across SaaS, cloud, Gen‑AI, and endpoint environments. Founded in 2021, we are headquartered in Bellevue, Washington, and have grown to a dynamic team of 11‑50 employees. Our mission is to make data protection effortless, intelligent, and scalable, so businesses can innovate without compromising security.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, early‑stage startup that is redefining how companies secure their data. You’ll work directly with the CEO, engineering, and security teams, shaping the customer experience from the ground up. If you thrive in a fast‑moving environment, love solving complex problems, and want to see the tangible impact of your work on product and revenue, this is the role for you.

Key Responsibilities

• Customer Onboarding & Enablement – Guide new clients through a seamless onboarding journey: connect Slack, Google Workspace, M365, Zendesk, AI tools, endpoints, and browsers; configure DLP/DSPM policies; and accelerate time‑to‑value.
• Channel Ownership & Issue Resolution – Own the customer Slack channels, triage inquiries, reproduce and debug integration issues, and deliver clean, actionable tickets to engineering.
• Renewals & Expansion – Drive renewal conversations, identify upsell opportunities (additional seats, connectors, endpoint/browser DLP, AI data security), and close expansion deals that grow the company’s recurring revenue.
• Process & Automation Design – Build playbooks, AI‑powered agents, documentation, and health‑score dashboards that enable one person to manage 75+ accounts efficiently.
• Product Feedback Loop – Translate customer pain points into prioritized product enhancements that the engineering team can act on.

Essential Qualifications

• 3+ years of experience in customer success, technical account management, or solutions engineering at an early‑stage B2B SaaS startup.
• US citizenship or valid work visa (no sponsorship).
• Proven track record of owning the full customer lifecycle—from contract to renewal—while maintaining high NPS scores.
• Technical fluency: comfortable reading API documentation, debugging OAuth/SSO integrations, understanding DLP policy logic, and speaking confidently with security engineers.
• Extreme ownership mindset: you solve problems yourself and build systems to prevent recurrence.
• Commercial acumen: you’re comfortable managing renewal and expansion metrics, not just customer satisfaction.
• Excellent written and verbal communication, fast‑moving execution, and a passion for leveraging AI tools to streamline support, documentation, and operations.
• Experience in a security, DLP, DSPM, or compliance company is a strong plus.

Preferred Qualifications

• Former startup founder or founding team member, or the first customer success/technical account manager hired at an early‑stage B2B SaaS.
• Experience building and scaling customer success operations, including playbooks, automation, and health‑score frameworks.
• Knowledge of AI‑driven data security solutions and emerging Gen‑AI compliance challenges.

Skills & Competencies

• Technical Proficiency – API integration, OAuth/SSO troubleshooting, DLP policy configuration, and familiarity with SaaS ecosystems.
• Analytical Thinking – Ability to dissect complex customer issues, identify root causes, and propose data‑driven solutions.
• Communication – Clear, concise writing for documentation, emails, and internal knowledge bases; persuasive speaking for renewals and demos.
• Customer‑Centric Mindset – Deep empathy for user pain points and a relentless drive to deliver value.
• Agility & Adaptability – Thrive in a rapidly evolving startup environment, pivoting priorities as needed.
• Collaboration – Work cross‑functionally with engineering, product, sales, and marketing to align on customer success goals.

Career Growth & Learning Opportunities

As the first dedicated customer success professional at brighthush, you’ll shape the entire customer success function. You’ll have the chance to:

• Design and implement scalable processes that will serve as the foundation for future hires.
• Lead cross‑functional initiatives that directly influence product roadmap and feature prioritization.
• Develop expertise in AI‑driven security solutions and become a thought leader in the data‑security space.
• Earn meaningful early equity and share in the company’s long‑term success.
• Participate in mentorship programs and leadership training to accelerate your career trajectory.

Work Environment & Culture

brighthush is built on a culture of transparency, ownership, and continuous improvement. Our remote‑first model means you’ll collaborate with a globally distributed team, yet you’ll feel the close-knit camaraderie of a small company. We celebrate wins, learn from failures, and encourage experimentation. Our values include:

• Customer Obsession – Every decision is made with the customer’s best interest in mind.
• Ownership – We take full responsibility for our work and its impact.
• Innovation – We embrace new ideas, especially those that leverage AI to solve complex problems.
• Collaboration – Cross‑functional teamwork is essential to our success.
• Growth Mindset – We invest in learning and development for all team members.

Compensation & Benefits

While the base salary is competitive for the remote market, we offer:

• Variable compensation tied to renewal and expansion performance.
• Early‑stage equity that aligns your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and flexible work hours.
• Professional development stipend and access to industry conferences.
• Regular team‑building events and virtual coffee chats.

How to Apply

If you’re ready to take ownership of the customer journey, drive revenue growth, and shape the future of data security at brighthush, we’d love to hear from you. Submit your application through the link below and let’s start a conversation about how you can make a lasting impact.