Senior Director of Customer Success – Remote, Digital Advertising & Programmatic Growth Strategist at brighthush

About brighthush

brighthush is a trailblazing intelligence platform that empowers advertisers, agencies, and publishers to protect their digital ecosystems from fraud, ensure compliance, and maximize return on investment. Founded in 2012, brighthush has grown into a trusted partner for Fortune 500 brands and leading programmatic technology vendors. With a global footprint and a culture that thrives on curiosity, collaboration, and continuous learning, brighthush is redefining how the digital advertising industry safeguards its most valuable asset: data.

As a remote-first organization, brighthush offers the flexibility to work from anywhere in the United States while maintaining a tight-knit community of high-performing professionals. Our mission is simple yet powerful: to give advertisers the confidence that every click, view, and impression is authentic, compliant, and valuable.

Why Join brighthush?

• Impact at Scale – Lead a high-impact Customer Success team that directly influences the growth and retention of our most strategic accounts.
• Innovation Hub – Work alongside world-class engineers, data scientists, and product managers to shape the future of fraud detection and privacy compliance.
• Career Growth – Clear pathways to senior leadership roles as brighthush expands its product portfolio and market reach.
• Remote Flexibility – Enjoy the freedom of a fully remote role with the support of a collaborative, distributed team.
• Competitive Compensation & Perks – Comprehensive benefits, unlimited PTO, generous parental leave, and more.

Role Overview

As the Senior Director of Customer Success, you will be the strategic partner to our executive leadership, shaping the vision and execution of customer engagement, growth, and retention initiatives. You will own a portfolio of high-value accounts across the programmatic ecosystem—including SSPs, DSPs, ad exchanges, agencies, and publishers—and guide them toward achieving their business objectives while mitigating fraud risks and ensuring privacy compliance.

In this role, you will:

Key Responsibilities

• Collaborate with the executive team to define and execute a customer success strategy that drives engagement, reduces churn, and amplifies advocacy.
• Own and nurture relationships with key stakeholders across brighthush’s client roster, ensuring their success and satisfaction.
• Act as the trusted advisor for clients, translating complex technical concepts into actionable business insights.
• Leverage data-driven analytics to monitor account health, identify risks, and implement proactive mitigation plans.
• Stay ahead of industry trends, regulatory changes, and competitive developments to keep brighthush at the forefront of fraud prevention.
• Partner with Sales and Marketing to design and optimize upsell and cross-sell strategies, driving revenue growth.
• Mentor and develop a high-performing Customer Success team, fostering a culture of continuous improvement and excellence.
• Represent brighthush at industry events, conferences, and client meetings, reinforcing our thought leadership.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field (or equivalent experience).
• Minimum of 4 years in client-facing roles such as Customer Success, Technical Account Management, or Technical Sales within the programmatic advertising space.
• Proven track record of owning a book of business and consistently meeting or exceeding retention, growth, and revenue targets.
• Deep expertise in Invalid Traffic (IVT), viewability, and privacy compliance (e.g., GDPR, CCPA).
• Comprehensive understanding of programmatic advertising channels—desktop, mobile web, in-app, OTT/CTV—and the nuances of each.
• Strong analytical mindset with the ability to translate data into strategic recommendations.
• Exceptional communication skills, capable of engaging C-level executives and translating technical details into business value.
• Experience working with ad operations tools and practices, including JavaScript, tagging, cookies, and macros.

Preferred Qualifications

• Experience leading a Customer Success or Account Management team in a SaaS or technology company.
• Background in fraud detection, data analytics, or cybersecurity.
• Knowledge of emerging technologies such as AI-driven fraud detection, blockchain for ad verification, or real-time bidding protocols.
• Fluency in additional languages beyond English.

Core Competencies

• Strategic Thinking & Visionary Leadership
• Customer-Centric Mindset
• Data-Driven Decision Making
• Cross-Functional Collaboration
• Change Management & Agility
• Influence & Negotiation
• Mentorship & Talent Development

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As Senior Director of Customer Success, you will:

• Lead the design of new customer success frameworks that can be replicated across other product lines.
• Collaborate with product and engineering teams to influence roadmap decisions based on customer feedback.
• Participate in executive leadership meetings, shaping company strategy and vision.
• Attend industry conferences, workshops, and training programs to stay at the cutting edge of digital advertising.
• Mentor junior leaders, building a pipeline of future leaders within brighthush.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and empowerment. Our remote-first model means:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual town halls, team-building events, and cross-functional hackathons.
• A commitment to mental and physical well-being, with resources such as virtual fitness classes, mindfulness sessions, and wellness stipends.
• A collaborative environment where ideas are valued, and experimentation is encouraged.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior leadership roles in digital advertising.
• Performance-based bonuses tied to customer retention, growth, and revenue targets.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) to support work-life balance.
• Generous parental leave policies for both maternity and paternity leave.
• Full coverage of medical, dental, and vision premiums for employees, with 50% coverage for dependents.
• Monthly internet stipend to support high-speed connectivity.
• Employee referral bonus program.
• Annual virtual and in-person team events to foster community.

How to Apply

If you are a visionary leader with a passion for customer success in the digital advertising space, we invite you to join brighthush and help shape the future of fraud prevention and privacy compliance. Click the link below to submit your application and become part of a dynamic, growth-oriented team that values innovation, collaboration, and impact.