[Remote] Franchisor Business Consultant

Note: The job is a remote job and is open to candidates in USA. CareerPlug provides recruiting and HR software to franchises and other organizations. The Franchisor Business Consultant manages franchise and association partnerships, leading launches and training and growing paid adoption and retention across partner networks.

Responsibilities

• Own a book of franchise and association partners and grow paid adoption and paid locations against a quarterly quota
• Build and run a strategic adoption plan for each partner, adjusted from account-level data
• Lead new partner launches: kickoff calls, job template workshops, home-office trainings and network launch sessions
• Hold regular partner meetings and ROI reviews with brand leaders (often VP of Operations or HR Director) and field teams
• Build relationships with influential franchisees and members so they champion CareerPlug within their brand
• Create and deliver webinars, promotions and educational content that drive adoption
• Monitor partner health, renewal dates and churn risk, and keep partners informed on open issues
• Represent CareerPlug at partner conferences and events, including speaking when the opportunity comes up
• Keep partner records up to date in HubSpot

Skills

• You know how franchise systems work
• You're energized by influencing people you don't manage and can't simply sell to
• You build trust quickly
• Follow through relentlessly
• Hold yourself accountable to a number
• You're comfortable in front of a room — on Zoom or on a conference stage
• You can turn a spreadsheet of account data into a story that gets a partner to act
• Experience working with franchise brands and franchisors, and knowledge of the franchise industry — or experience with associations, dealer/licensee networks, or cooperatives/buying groups
• Experience growing adoption or revenue through others: driving a product or service across a network you don't directly sell to
• Comfortable presenting and training groups, virtually and in person
• Experience owning measurable goals (quota, adoption, retention, or similar)
• Franchise Business Consultant/Coach (FBC) experience at a franchisor
• Experience implementing an ATS or other software across a franchise network
• Experience with Home & Commercial Services franchise brands
• Client or partner success, account management, or partner growth experience at a software company
• Experience and knowledge of recruiting or HR
• Experience with HubSpot or a similar CRM

Benefits

• Work from home (we're fully remote)
• Employer-paid health insurance
• Dental & Vision Insurance
• 401(k) Company Match
• Pet Insurance
• Employer-paid Life Insurance
• Employer-paid Long-Term Disability Insurance
• Unlimited PTO (with minimums!)
• One-week paid PTO (pre-start date)
• Donation Matching
• Home Office Stipend
• Remote-first work for any U.S.-based employee
• Opportunity to gather in-person a few times per year, with full travel expenses paid

Company Overview