[Remote] Front-End Account Manager (Cloud Service Provider)

Note: The job is a remote job and is open to candidates in USA. Cooler Master is hiring a Front-End Account Manager to lead early customer engagement, design-in, and strategic roadmap alignment with cloud service providers. The role manages opportunities from concept through mass production readiness, builds customer relationships, expands accounts, and coordinates technical solutions with internal teams.

Responsibilities

• Build and maintain strong relationships with data center clients to understand their needs, goals, and challenges
• Serve as the main point of contact for customers, addressing inquiries, providing technical support, and ensuring customer satisfaction
• Conduct regular meetings and business reviews with customers to identify opportunities for growth, address concerns, and foster long-term partnerships
• Collaborate with internal teams, including engineering and product development, to ensure customer requirements are met and provide timely updates on project progress
• Identify and pursue upselling and cross-selling opportunities within existing customer accounts, driving revenue growth
• Develop account expansion strategies and initiatives to maximize sales potential and increase market share
• Collaborate with the sales team to develop proposals, negotiate contracts, and close deals with new customers
• Possess a strong understanding of ODM thermal solutions, including cooling systems, thermal management technologies, and related products
• Provide technical guidance and expertise to customers, explaining the benefits and features of thermal solutions and their application in automotive and data center environments
• Stay updated on industry trends, competitor offerings, and emerging technologies to provide informed recommendations to customers
• Develop sales forecasts, track key performance indicators (KPIs), and provide regular reports on account activities, revenue projections, and sales pipeline
• Analyze market trends, customer feedback, and competitor activities to identify areas for improvement and recommend strategic actions

Skills

• Strong understanding of the ODM thermal solutions, including cooling systems, thermal management technologies, and related products
• Proficiency in managing and servicing data center customers
• Expertise in account management, including customer relationship building, contract negotiations, and identifying growth opportunities within existing accounts
• Collaborative and team-oriented mindset to work closely with internal engineering teams, customer support, and other stakeholders to deliver exceptional customer service
• The ideal candidate should be driven and proactive in identifying new opportunities, anticipating customer needs, and taking initiative to drive revenue growth
• Bilingual proficiency in English and Mandarin
• Knowledge of data center operations, cooling systems, and thermal management solutions
• Fresh inventive and alternative thinker
• Candidate must reside in Washington and have a valid driver's license

Benefits

• Starting with 15 paid vacation days in the first year
• 11 paid corporate holidays + 5 bonus holidays
• 5 paid sick leave days per year
• Comprehensive Medical, Dental, and Vision insurance plans
• FSA & HSA plans available
• Advanced health plan options with employer-subsidized out-of-pocket premiums
• Company-sponsored Life Insurance
• 401(k) retirement plan with company match
• Remote – Seattle, WA area

Company Overview

Company H1B Sponsorship