[Remote] Funeral Director (West Coast) — Family Care & Sales

Note: The job is a remote job and is open to candidates in USA. Earth is hiring a Funeral Director to guide families considering its soil transformation end-of-life service. The role manages inbound consultations and the sales process, enrolls families, maintains accurate CRM records, and provides compassionate follow-up while meeting sales and service metrics.

Responsibilities

• Respond to families who reach out. Pick up new inquiries fast and manage pre-need, imminent-need, and at-need consultations with the same care, adjusting your approach to the emotional reality of each
• Educate families on soil transformation. Explain how the process works, the timeline, what soil they receive and what goes to conservation land, what it costs, and how it compares to burial and cremation, using online literature, virtual tours, video meetings, and phone consultations
• Run our sales process end to end. Discovery, education, proposal, objection handling, close. No upselling; your focus stays on helping families make an informed choice
• Enroll families accurately. Complete contracts, payment plan or funding setup, and state-specific disclosure documents, and help families plan ahead to secure pre-need arrangements through funeral insurance once licensed
• Keep the CRM clean. Every call logged in HubSpot, every lead dispositioned, every field accurate, every next step scheduled, with thoughtful follow-up emails that nurture the relationship
• Create and execute all assigned follow-up tasks for families in your queue
• Stay compliant as we grow. Follow required phrasing on calls and in writing, stay current on company policy, insurance licensing, and federal and state regulations, and earn additional state licenses as Earth opens new West Coast markets
• Get coached, and coach back. Your calls are reviewed. You will sit in regular feedback sessions. When you find something that works better, you bring it to the team with the numbers behind it, and we update the playbook for everyone
• Work fluidly across our tools. HubSpot, VOIP softphone, Slack, Google Workspace, and AI assistants, maintaining high data accuracy and troubleshooting basic technical issues on your own

Skills

• An active funeral director license and a mortuary school certificate
• A sales mindset
• You are a Funeral Director excited to build a long-term career guiding families through arrangements in family care and sales, rather than traditional funeral home operations
• Experience guiding families through arrangement conversations, pre-need, at-need, or both, with real comfort talking about death and grief
• Confidence and a reassuring demeanor that put families at ease and build trust, including on video calls with several family members at once
• A professional audio and video setup
• Comfort working from talk tracks, templates, and a defined process, and being coached on your calls
• Strong reading comprehension and clear written communication
• You learn software quickly on your own
• Outstanding self-motivation to succeed in an independent, self-directed remote environment
• Trustworthiness without supervision
• You will be handling sensitive information about families at a vulnerable moment, from your own home, largely unobserved
• Pre-need or advance planning sales experience at a funeral home, cemetery, or insurance carrier
• Quota-carrying or high-volume call experience
• A real interest in conservation and sustainability

Benefits

• Commission: $40K–$100K.
• Remote work.
• Training and ongoing coaching, including during the first 90 days.
• Earth funds and supports obtaining a life insurance license.

Company Overview