[Remote] Global Head of Sales and Customer Experience

Note: The job is a remote job and is open to candidates in USA. Arival Bank is a US-licensed digital bank serving global SMEs and individual clients. The Global Head of Sales and Customer Experience will acquire clients, grow revenue, establish repeatable sales processes across international markets, and lead the Sales team. The role also supports account growth and collaborates with Customer Experience to improve the client journey.

Responsibilities

• Personally generate new business through outbound prospecting, referrals, networking, partnerships, and other relevant channels
• Own the full sales cycle from qualification and discovery through product presentation, negotiation, closing, and coordination of onboarding and activation
• Develop practical go-to-market plans by identifying target segments, defining the value proposition, selecting acquisition channels, and improving conversion
• Build relationships with founders, executives, and strategic clients, personally leading complex and high-value opportunities
• Translate client needs into realistic commercial proposals in collaboration with Product, Technology, Compliance, and Operations
• Establish sales processes, CRM discipline, qualification criteria, pipeline reviews, and reliable revenue forecasts
• Set commercial targets and priorities, and build, coach, and develop the Sales team while maintaining personal responsibility for sales results
• Stay engaged after the sale, coordinating with Onboarding and Customer Experience to support activation and resolve issues affecting client relationships
• Grow existing accounts through regular account reviews, increased transaction volumes, product adoption, cross-sell, and upsell
• Bring client feedback into product and service improvements and address recurring issues affecting satisfaction, retention, or revenue
• Report to management on revenue performance, pipeline, forecasts, account growth, opportunities, and commercial risks

Skills

• 5+ years of relevant B2B sales, business development, or commercial experience in fintech, banking, payments, or financial services
• Proven experience leading and developing a Sales team while personally building pipeline, negotiating, and closing deals
• Demonstrated new client acquisition and revenue growth, with clear examples of personal contribution, quota attainment, and team performance
• A hands-on approach to prospecting, discovery, product presentations, commercial negotiation, and closing
• Experience building pipeline from scratch and taking a product or solution to market, including positioning, channel selection, and conversion
• Experience selling banking or payment solutions such as business accounts, cross-border payments, FX, multi-currency services, or payment infrastructure
• Experience developing client relationships after the sale through onboarding support, account management, product adoption, retention, and upsell
• Ability to explain technical products and collaborate with Product, Technology, Compliance, and Operations
• Experience using a CRM to manage opportunities, track performance, and produce reliable forecasts
• Strong commercial judgment and the ability to balance client needs with product capabilities and regulatory requirements
• Fluent English, strong communication with senior decision-makers, and the ability to work autonomously across international markets
• Experience working with PSPs, fintech platforms, and internationally structured businesses
• An established network within banking, fintech, or payments
• Experience with APIs, payment integrations, and digital onboarding
• Experience improving customer service processes or collaborating with Customer Experience teams

Benefits

• Medical & vision insurance
• Dental insurance
• 401 (k) with employer match
• Computer setup of your choice
• Remote work

Company Overview