Remote Health Care Customer Service Representative – 2nd Shift Billing & Insurance Support at brighthush

About brighthush

brighthush is a forward‑thinking health‑tech company dedicated to simplifying the patient experience through innovative technology and compassionate service. With a mission to make healthcare more accessible, brighthush partners with hospitals, insurers, and community organizations to deliver seamless billing, payment, and support solutions. Our remote workforce thrives on collaboration, continuous learning, and a culture that values empathy, integrity, and excellence. If you’re passionate about helping people navigate the complexities of medical billing and insurance, brighthush offers a dynamic, inclusive environment where your voice matters.

Why Join brighthush?

At brighthush, you’ll be part of a global team that empowers patients to take control of their health finances. We offer:

• Fully remote work with flexible 2nd‑shift scheduling (evenings and Saturdays as needed).
• Competitive base salary plus performance‑based bonuses.
• Comprehensive health, dental, and vision plans.
• Unlimited paid time off and a generous holiday calendar.
• Professional development funds, certifications, and tuition reimbursement.
• Access to cutting‑edge tools, AI‑powered support systems, and a collaborative knowledge base.
• A culture that celebrates diversity, promotes work‑life balance, and recognizes employee milestones.

Key Responsibilities

As a Remote Health Care Customer Service Representative, you will be the frontline advocate for patients and account holders. Your day‑to‑day tasks will include:

• Managing inbound and outbound calls to resolve billing and payment issues using established work queues and call pools.
• Providing clear, accurate information on insurance coverage, financial assistance programs, and payment options.
• Investigating and resolving complex inquiries while adhering to client‑specific protocols.
• Documenting all interactions in our CRM with meticulous detail to ensure compliance and continuity of care.
• Collaborating with billing specialists, finance teams, and medical staff to expedite resolution.
• Maintaining a high level of professionalism and empathy, especially during stressful or emotional conversations.
• Participating in continuous training sessions to stay current on policy changes, new insurance products, and technology updates.
• Contributing to process improvement initiatives by sharing insights and best practices.

Essential Qualifications

We’re looking for candidates who bring the following:

• Minimum 1 year of experience in a call center or customer service role with direct public contact.
• Strong knowledge of medical terminology, patient billing processes, and health insurance structures.
• Proficiency in using CRM systems, call‑routing software, and Microsoft Office Suite.
• Excellent verbal and written communication skills, with the ability to explain complex concepts simply.
• Demonstrated ability to thrive in a fast‑paced, deadline‑oriented environment.
• Exceptional organizational skills and the capacity to manage multiple tasks simultaneously.
• Flexibility to work evenings, nights, and Saturdays as required by the 2nd shift schedule.
• High emotional intelligence and a patient‑first mindset.

Preferred Qualifications

While not mandatory, the following will give you an edge:

• Experience in a healthcare billing or insurance support role.
• Familiarity with HIPAA regulations and data privacy best practices.
• Knowledge of electronic health record (EHR) systems.
• Previous experience with AI‑driven customer support tools.
• Multilingual abilities, especially Spanish, French, or Mandarin.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Always prioritize the patient’s experience and seek to exceed expectations.
• Problem‑Solving: Quickly diagnose issues, identify root causes, and propose effective solutions.
• Attention to Detail: Accurate data entry and meticulous documentation are essential.
• Adaptability: Adjust to evolving policies, new technologies, and shifting priorities.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Time Management: Balance multiple high‑priority tasks while maintaining quality.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Representative, you can:

• Advance to a Senior Support Specialist or Team Lead role within 12–18 months.
• Transition into billing analytics, compliance, or operations roles.
• Earn industry certifications such as Certified Medical Billing Professional (CMBP) or Certified Insurance Support Specialist (CISS).
• Participate in leadership development programs and mentorship initiatives.
• Attend annual conferences, webinars, and workshops to stay ahead of industry trends.

Work Environment & Culture

brighthush fosters a culture of transparency, respect, and continuous improvement. Our remote teams enjoy:

• Weekly virtual town halls and team check‑ins.
• Open‑door policy for feedback and idea sharing.
• Inclusive hiring practices and a commitment to diversity.
• Employee resource groups focused on wellness, culture, and professional development.
• Regular recognition programs celebrating achievements and milestones.

Compensation & Benefits

We offer a competitive compensation package that includes:

• Base salary ranging from $35,000 to $45,000 annually, commensurate with experience.
• Performance‑based bonuses tied to customer satisfaction metrics and call resolution rates.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid parental leave, sick leave, and vacation time.
• Employee assistance program (EAP) for mental health support.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.

How to Apply

Ready to make a difference in the lives of patients while growing your career in a supportive, tech‑driven environment? Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush. We look forward to welcoming you to our team!