Remote Health Insurance Verification & Eligibility Specialist – Expert in Personalized Coverage Solutions, Customer Advocacy, and Data‑Driven Pre‑Qualification

About brighthush

brighthush is more than a health‑insurance support platform; it’s a movement that redefines how families and individuals discover, evaluate, and secure the coverage they need. By partnering with top‑tier carriers and licensed agents, we deliver a seamless, personalized experience that feels like a trusted friend rather than a faceless vendor. Our mission is simple: cut through the noise, provide clear, compassionate guidance, and empower people to make confident, informed decisions about their health and wellbeing.

Why Join brighthush

When you become part of the brighthush family, you gain a role that blends flexibility, financial upside, and rapid career acceleration. Here’s why Remote Health Insurance Verification Specialists thrive with us:

• Remote Flexibility: Work from anywhere in the United States (excluding CA, NY, PA, WA) and choose your own hours within our core operating window (Monday‑Friday, 8 a.m. – 6 p.m.).
• Competitive Earnings: Earn up to $0.30 per customer interaction minute (CIM) with a guaranteed minimum of 39 minutes per hour when logged in and available.
• Clear Career Ladder: Transition from a remote support role to full‑time positions in health‑insurance sales, underwriting, client success, or quality assurance.
• Impactful Work: Be the first point of contact for individuals seeking peace of mind through reliable coverage.
• Community & Culture: Join a network of dedicated professionals who share a passion for customer advocacy and continuous improvement.

Your Role and Daily Responsibilities

As a Remote Health Insurance Verification Specialist, you will serve as the frontline ambassador for brighthush. Your primary mission is to guide callers through a structured, script‑driven journey that ensures accurate pre‑qualification and a smooth handoff to licensed agents. Your day will involve a blend of inbound and outbound calls, data entry, and performance monitoring—all while maintaining a high level of customer satisfaction.

Key Responsibilities

• Answer inbound and outbound calls from prospective customers exploring health‑insurance options.
• Build rapport quickly, establish trust, and gather essential data to assess eligibility and interest.
• Follow a structured, script‑driven call flow to ensure consistent, accurate pre‑qualification.
• Ask targeted screening questions—age, ZIP code, current insurance status, and other relevant criteria—to determine eligibility.
• Transfer qualified, interested callers to licensed health‑insurance agents using our internal call‑transfer system.
• Handle non‑qualified or ineligible calls with professionalism, completing the required wrap‑up process.
• Document all call details, dispositions, and follow‑up actions in the system with precision.
• Maintain strict compliance with scripts, regulatory guidelines, and internal quality standards.
• Monitor call metrics and performance dashboards to continuously improve efficiency and customer satisfaction.
• Participate in regular training sessions and knowledge‑sharing meetings to stay current on industry trends and product updates.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call‑center or telehealth environment.
• Strong verbal communication skills with a clear, friendly, and professional tone.
• Proficiency in using computer systems, navigating multiple tabs, and managing data entry accurately.
• Reliable, high‑speed internet connection (minimum 10 Mbps download) and a wired USB headset with microphone.
• Windows 11 operating system on a personal computer; Mac users must run Windows 11 via Boot Camp on Intel‑based machines.
• Dual monitors or a large screen setup to facilitate multitasking.
• Ability to work independently, manage time effectively, and maintain focus in a quiet environment.
• Successful completion of a background check and adherence to all regulatory compliance requirements.

Preferred Qualifications – Bonus Points

• Experience in health‑insurance, sales, or a related field.
• Knowledge of health‑insurance terminology and eligibility criteria.
• Previous exposure to script‑driven call flows and call‑center metrics.
• Demonstrated ability to “assume the sale” and guide customers toward the next step.
• Comfort with handling high call volumes and maintaining accuracy under pressure.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help.
• Sales Acumen: Ability to identify opportunities, present solutions, and close the conversation with a clear next step.
• Multitasking & Attention to Detail: Simultaneously manage call scripts, data entry, and system navigation without sacrificing accuracy.
• Adaptability: Quickly adjust to new scripts, policies, or technology updates.
• Time Management: Prioritize tasks, meet call‑center metrics, and maintain a consistent pace.
• Compliance Awareness: Understand and adhere to regulatory guidelines and internal quality standards.

Career Path & Growth Opportunities

Your journey with brighthush doesn’t end at the phone. We provide a clear career ladder that includes:

• Transition to a full‑time Health Insurance Sales Representative role, earning higher commissions and bonuses.
• Move into a Client Success or Account Management position, overseeing larger portfolios and building long‑term relationships.
• Specialize in Compliance or Quality Assurance, ensuring that our processes meet industry standards.
• Participate in leadership development programs that prepare you for managerial roles.

We invest in continuous learning through webinars, workshops, and access to industry certifications. Whether you’re looking to deepen your expertise in health‑insurance or broaden your skill set, brighthush supports your professional aspirations.

Work Environment & Culture

• Remote First: Work from anywhere in the United States (excluding CA, NY, PA, WA) with a dedicated home office setup.
• Collaborative Team: Connect with peers through virtual huddles, knowledge‑sharing sessions, and informal chat channels.
• Inclusive Values: We celebrate diversity, champion equity, and foster an environment where every voice is heard.
• Recognition & Rewards: Earn performance bonuses, spot awards, and recognition in our monthly “Top Performers” spotlight.
• Well‑Being Focus: Access to mental health resources, flexible scheduling, and a culture that values work‑life balance.

Compensation, Perks & Benefits

• Earnings: Up to $0.30 per customer interaction minute (CIM) with a guaranteed minimum of 39 minutes per hour when logged in and available.
• Performance Bonuses: Quarterly incentives for meeting or exceeding call‑center metrics.
• Health & Wellness: Access to a virtual health platform offering tele‑medicine, mental health counseling, and wellness programs.
• Professional Development: Reimbursement for relevant certifications, courses, and industry conferences.
• Technology Stipend: Support for home office equipment, including dual monitors, wired headset, and high‑speed internet.
• Flexible Schedule: Choose your hours within our core operating window to accommodate personal commitments.

How to Apply

Ready to make a difference while enjoying the flexibility of remote work? Submit your application through our streamlined portal and take the first step toward a rewarding career with brighthush.

Apply Now –