Remote Healthcare Customer Service Representative – Billing & Insurance Specialist (KS)

About brighthush and the Healthcare Customer Experience Landscape

brighthush is a forward‑thinking, patient‑centric organization that has spent more than three decades redefining how healthcare services are delivered and experienced. Our mission is simple yet powerful: empower every employee to grow, innovate, and provide exceptional care to patients across the United States. Whether you work from a bustling office in Marshfield, WI, or from the comfort of your home, you’ll be part of a culture that values empathy, resilience, and continuous learning.

In today’s fast‑moving healthcare environment, the role of a Customer Service Representative (CSR) has evolved far beyond answering a phone. CSRs are the frontline ambassadors who translate complex billing jargon into clear, actionable guidance for patients, insurers, and partner organizations. At brighthush, we recognize that every interaction can transform a patient’s experience, and we are looking for a dedicated professional to help us maintain that high standard.

Key Responsibilities – What You’ll Do Every Day

• Handle inbound and outbound calls from patients, law offices, insurance carriers, and external facilities, ensuring each conversation is courteous, professional, and solution‑oriented.
• Resolve billing and insurance inquiries that range from simple balance checks to complex denials, coding disputes, and eligibility questions.
• Provide payment options and assistance programs tailored to individual patient circumstances, following brighthush’s guidelines and compliance standards.
• Document all interactions accurately in our electronic systems, including notes, codes, and follow‑up actions, with minimal errors.
• Maintain a deep understanding of account requirements by reviewing financial statements, insurance policies, and internal documentation.
• Collaborate with cross‑functional teams such as billing, collections, and compliance to ensure seamless resolution of complex issues.
• Meet and exceed Key Performance Indicators (KPIs) such as call volume, successful payment resolution rate, and call quality scores.
• Operate independently in a remote or office setting, managing your own schedule while staying aligned with team goals.
• Adhere to all applicable laws and regulations (HIPAA, FERPA, etc.) and brighthush’s internal policies.

Essential Qualifications – What We Expect

• High school diploma or equivalent; a bachelor’s degree in business, healthcare administration, or a related field is a plus.
• Minimum of 1–2 years of experience in a call center or customer service environment, preferably within healthcare.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing speed (minimum 45 WPM) and navigation skills.
• Ability to manage self‑effortfully in a remote work environment, staying focused and delivering results.
• Understanding of sensitive personal information (SPI) and sensitive consumer information (SCI) handling protocols.

Preferred Qualifications – What Gives You an Edge

• Prior experience in medical billing and coding, with familiarity in coding systems such as ICD‑10, CPT, and HCPCS.
• Hands‑on knowledge of electronic health record (EHR) platforms like Artiva, Cerner Soarian, and EPIC.
• Experience with insurance claim resubmission, denial management, and charge dispute resolution.
• Background in a medical office setting or a general understanding of health insurance structures.
• Previous exposure to payment assistance programs and financial counseling for patients.
• Comfort with screen monitoring, video conferencing, and remote collaboration tools.

Core Skills & Competencies – What Makes You Successful

• Customer‑centric mindset – always putting the patient’s needs first.
• Problem‑solving acumen – quickly diagnosing issues and crafting effective solutions.
• Attention to detail – ensuring accuracy in documentation and compliance.
• Adaptability – thriving in a fast‑changing environment with evolving policies.
• Time management – balancing multiple tasks while meeting performance targets.
• Team collaboration – working seamlessly with billing, collections, and compliance teams.
• Technical proficiency – comfortable with CRM systems, call routing software, and data entry tools.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe that professional development is as important as the work itself. As a CSR, you’ll have access to:

• Structured onboarding and an intensive August training program that covers billing fundamentals, EHR navigation, and customer service best practices.
• Ongoing mentorship from senior CSRs and billing specialists.
• Regular performance reviews that identify growth areas and potential career pathways.
• Cross‑training opportunities in billing, collections, and compliance roles.
• Access to online learning modules, webinars, and industry conferences.
• Clear promotion tracks to Senior CSR, Team Lead, or Billing Analyst positions.

Work Environment & Company Culture – Why brighthush Stands Out

Whether you’re working from our Marshfield office or from home, you’ll experience a culture that values:

• Flexibility – flexible scheduling options to accommodate personal commitments.
• Inclusivity – a diverse workforce that celebrates different perspectives.
• Transparency – open communication channels with leadership and peers.
• Recognition – regular shout‑outs and awards for outstanding performance.
• Team‑building activities, both virtual and in‑person, to foster camaraderie.

Compensation, Perks, and Benefits – What You’ll Receive

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote healthcare CSRs.
• Performance‑based bonuses tied to KPI achievements.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Employee assistance program (EAP) and wellness resources.
• Remote work equipment stipend for home office setup.

How to Apply – Join the brighthush Team Today

If you’re passionate about making a tangible difference in patients’ lives, thrive in a dynamic environment, and meet the qualifications above, we encourage you to apply. Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. We look forward to welcoming you to our dedicated team of healthcare professionals.

Ready to take the next step? and help shape the future of patient care.