Remote Healthcare Customer Service Representative – Billing & Insurance Specialist (TN)

About brighthush

brighthush is a trailblazer in the healthcare services industry, dedicated to delivering exceptional patient experiences while streamlining billing and insurance processes for providers across the United States. With a legacy spanning over three decades, we have cultivated a culture of continuous learning, innovation, and employee empowerment. Our mission is simple: to help our clients and their patients navigate the complexities of healthcare finance with confidence, clarity, and compassion.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, remote-first organization that values flexibility, autonomy, and professional growth. Whether you’re working from home or from our state-of-the-art office in Marshfield, WI, you’ll enjoy a supportive environment that encourages collaboration, creativity, and a healthy work‑life balance. We invest heavily in training, mentorship, and career development, ensuring that every team member has the tools and resources to thrive.

Position Overview

As a Remote Healthcare Customer Service Representative, you will be the frontline advocate for patients, law offices, insurance carriers, and other external stakeholders. Your primary focus will be to resolve billing and insurance inquiries with empathy, accuracy, and efficiency. You will handle inbound and outbound calls, emails, and written correspondence, ensuring that every interaction reflects brighthush’s core values of integrity, excellence, and customer centricity.

Key Responsibilities

• Handle inbound calls from patients, attorneys, insurance companies, and healthcare facilities to resolve complex billing and insurance issues.
• Make outbound calls to patients with aging balances, offering payment plans and facilitating payment processing.
• Address intricate billing questions such as deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility, and coding disputes.
• Review financial statements and recommend payment options or assistance programs in line with client guidelines.
• Navigate objections and concerns with professionalism, turning challenges into opportunities for resolution.
• Utilize scripts and verbatim guidelines to maximize recovery while maintaining a personalized customer experience.
• Maintain accurate account documentation, including notes, codes, and call logs, with minimal errors.
• Operate seamlessly within internal and client systems such as Artiva, Cerner Soarian, and EPIC.
• Adhere to brighthush’s Core Values and Strategic Anchors, ensuring compliance with all policies, procedures, and applicable laws.
• Collaborate with team members and leadership to continuously improve processes and customer satisfaction metrics.

Essential Qualifications

• High School Diploma or GED (equivalent). A bachelor’s degree is a plus.
• Prior experience in a call center or healthcare customer service environment.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing speed and accuracy.
• Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages).
• Self‑motivated, reliable, and capable of managing time effectively in a remote setting.
• Understanding of Sensitive Personal Information (SPI) and Protected Health Information (PHI) confidentiality requirements.
• Experience with medical billing and coding is highly desirable.
• Prior supervisory experience is welcomed and may accelerate career progression.

Preferred Qualifications

• Familiarity with Artiva, Cerner Soarian, and EPIC systems.
• Experience working in a medical office or with general health insurance concepts.
• Knowledge of billing codes, claim denial reasons, and payment reconciliation processes.
• Demonstrated ability to negotiate payment plans and resolve objections with empathy.
• Experience in a high‑volume, KPI‑driven environment.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Exceptional listening skills and the ability to read between the lines.
• Strong analytical and critical thinking abilities.
• Adaptability to changing priorities and new technologies.
• Team player who thrives in a collaborative, remote-first culture.
• High emotional intelligence and resilience in handling difficult conversations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you’ll have the opportunity to:

• Progress to a Team Lead or Supervisor role, overseeing a group of representatives and shaping team strategy.
• Transition into functional roles such as Billing Analyst, Claims Processor, or Customer Experience Manager.
• Participate in continuous learning programs, including webinars, certifications, and cross‑functional workshops.
• Earn performance‑based bonuses and recognition awards.
• Benefit from mentorship programs that pair you with seasoned leaders in the healthcare industry.

Work Environment & Company Culture

brighthush champions a flexible, inclusive, and supportive work environment. Whether you’re working from home or our Marshfield, WI office, you’ll enjoy:

• State‑of‑the‑art technology and tools to streamline your workflow.
• Regular virtual team meetings, video conferences, and screen‑sharing sessions.
• A culture that values transparency, open communication, and mutual respect.
• Employee resource groups and community outreach initiatives.
• Annual company retreats and wellness programs.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to key metrics such as call resolution rate and customer satisfaction.
• Health, dental, and vision insurance plans.
• Flexible paid time off (PTO) and holiday schedule.
• 401(k) retirement plan with company match.
• Professional development stipend and tuition reimbursement.
• Employee assistance program (EAP) and mental health resources.
• Remote work stipend for home office setup.

How to Apply

Ready to make a meaningful impact in the healthcare industry? Click the link below to submit your application and join the brighthush family. We look forward to exploring how your skills and passion align with our mission to transform patient billing experiences.