Remote Healthcare Customer Service Representative – Patient Engagement Specialist – Brighthush

About Brighthush and the Telehealth Revolution

At brighthush, we are redefining how patients connect with the care they need. In an era where technology meets compassion, our mission is to empower individuals to take charge of their health from the comfort of their own homes. We blend cutting‑edge telehealth platforms with a human touch, ensuring that every conversation leads to better outcomes, higher satisfaction, and a healthier community.

Our culture is built on collaboration, continuous learning, and an entrepreneurial spirit. We believe that every team member has the potential to innovate, grow, and make a tangible impact on patient lives. If you thrive in a fast‑moving environment, love problem‑solving, and are passionate about delivering world‑class customer service, you’ll fit right in.

Position Overview

We are seeking a dedicated Remote Healthcare Customer Service Representative to join our patient engagement team. In this role, you will be the first point of contact for patients, providers, and pharmacies, guiding them through scheduling, eligibility verification, and care coordination. Your empathy, communication skills, and attention to detail will help patients navigate complex healthcare systems and secure the care they deserve.

Key details:

• Start Date: 11/5/2026
• Location: Fully remote – work from home
• Compensation: $15.00 per hour
• Schedule: 24/7/365 coverage – flexible shifts available

Why Brighthush?

At brighthush, we don’t just offer a job – we offer a career path that rewards curiosity, resilience, and a commitment to patient care. Our benefits package is designed to support your well‑being, both inside and outside the workplace.

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and paid holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development and growth opportunities

Key Responsibilities

As a Patient Engagement Specialist, your daily tasks will include:

• Providing exceptional customer service via telephone, email, and chat, ensuring every interaction reflects the highest standards of professionalism and empathy.
• Assessing patient needs, answering questions about coverage, and guiding them through scheduling appointments, care assessments, and follow‑up procedures.
• Verifying eligibility for services, researching patient records, and coordinating with providers and pharmacies to resolve any issues.
• Managing a high volume of calls while maintaining accuracy and compliance with regulatory requirements.
• Documenting all interactions in our CRM system, ensuring data integrity and confidentiality.
• Collaborating with cross‑functional teams (billing, clinical, IT) to resolve complex patient concerns.
• Adhering to performance metrics, including call resolution time, patient satisfaction scores, and quality assurance standards.
• Participating in ongoing training and quality improvement initiatives to stay current with industry best practices.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Strong written and verbal communication skills in English.
• Basic computer literacy – comfortable navigating multiple applications and dual‑screen setups.
• Reliable internet connection and a quiet workspace suitable for confidential conversations.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong problem‑solving skills and sound judgment.
• Commitment to maintaining confidentiality and adhering to HIPAA regulations.

Preferred Qualifications

• Previous experience in a customer service or call center environment, preferably in healthcare or insurance.
• Spanish language proficiency (written and spoken) – a significant advantage in serving diverse populations.
• Experience with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Knowledge of healthcare terminology, insurance benefits, and care coordination processes.
• Demonstrated ability to multitask, prioritize, and manage time effectively.

Skills & Competencies

• Empathy & Compassion: Ability to connect with patients from all backgrounds and provide supportive guidance.
• Communication: Clear, concise, and respectful communication across multiple channels.
• Technical Proficiency: Comfortable with virtual platforms, data entry, and troubleshooting basic tech issues.
• Adaptability: Thrive in a dynamic environment with evolving processes and priorities.
• Team Player: Collaborate effectively with colleagues and cross‑functional partners.
• Integrity: Uphold confidentiality, ethical standards, and compliance with all regulations.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow in your role, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on industry trends, new technologies, and regulatory updates.
• Opportunities to advance into senior support roles, team leadership, or specialized clinical support positions.
• Cross‑departmental projects that broaden your skill set and expand your professional network.
• Annual performance reviews with clear pathways for career progression.

Work Environment & Company Culture

Working remotely from the comfort of your home office, you’ll still feel part of a vibrant, collaborative team. Our culture is defined by:

• Transparent communication – regular virtual town halls, team check‑ins, and open‑door leadership.
• Inclusivity – we celebrate diversity and foster an environment where every voice is heard.
• Innovation – continuous improvement initiatives and a willingness to experiment with new ideas.
• Work‑life balance – flexible scheduling, generous PTO, and wellness resources to keep you energized.

Compensation & Benefits

Beyond competitive hourly pay, brighthush offers a comprehensive benefits package designed to support your health, financial security, and personal growth.

• Health, dental, and vision insurance plans with low employee premiums.
• 401(k) retirement plan with company match up to 5%.
• Paid time off (PTO) and paid holidays, plus sick leave.
• Flexible spending accounts (FSAs) for medical and dependent care expenses.
• Employee wellness programs, including virtual fitness classes, mental health resources, and health coaching.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to make a difference from your home office? Submit your application directly through our official career portal. We encourage you to include a brief cover letter highlighting your experience in customer service, your passion for healthcare, and why you’re excited about the opportunity to join brighthush.

Please note: We do not accept resumes from external staffing agencies or recruiters. Direct applications are the only route to be considered for this role.

Protecting Your Privacy

At brighthush, we are committed to safeguarding your personal information. All official communications will come from our verified domain: @brighthush.com. If you receive any suspicious emails or job offers that do not match this domain, please report them to our recruiting team at [email protected] for investigation.

Join Brighthush – Where Every Conversation Matters

Be part of a team that turns everyday conversations into meaningful connections, helping patients take charge of their health. If you bring empathy, energy, and genuine care to every call, we want you on our team.

Apply now and start your journey with brighthush – where your voice can change lives.