[Remote] Healthcare Customer Service Representative - Work From Home

Note: The job is a remote job and is open to candidates in USA. Everise is hiring a Healthcare Customer Service Representative to answer inbound calls from clients’ members and address questions about healthcare benefits. The role focuses on compassionate customer support, gathering and documenting customer information, resolving issues, and meeting performance expectations.

Responsibilities

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision-making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required

Skills

• High school diploma or GED
• Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
• Strong decision-making and analytical abilities
• Ability to identify customer needs and articulate products and services
• Highly developed sense of integrity and commitment to customer satisfaction
• Be a team player
• Healthcare background experience is a plus
• Comfortable with medical terminology

Benefits

• Opportunity to earn additional cash incentives to reach your goals in addition to base pay.
• Medical, dental, and vision benefits.
• 401K benefits.
• Earned PTO.
• Everise will provide one 21” monitor.
• Keyboard, mouse, and webcam supplied by Everise.

Company Overview