Remote Healthcare Support Specialist – Customer Service Representative with Performance‑Based Incentives, Career Growth Opportunities, and Technical Excellence at brighthush

About brighthush and the Future of Healthcare Support

brighthush is redefining the way healthcare organizations manage billing, claims, and provider interactions. By blending state‑of‑the‑art technology with a deep understanding of medical workflows, we empower clinicians, insurers, and administrative teams to focus on what truly matters: delivering exceptional patient care. Our mission is simple yet ambitious—simplify the complex, streamline the tedious, and elevate the experience for every stakeholder in the healthcare ecosystem.

With a growing footprint across the United States and a reputation for customer‑centric innovation, brighthush is building a remote workforce that is as dynamic and adaptable as the industry we serve. We believe that the best solutions come from people who are passionate, curious, and committed to continuous improvement. If you thrive in a fast‑paced environment, love solving puzzles, and want to make a tangible impact on patient outcomes, we invite you to join our Remote Customer Service team.

Role Overview: Your Day‑to‑Day Impact

As a Remote Healthcare Support Specialist, you will be the first line of defense for our internal and external partners. Your primary mission is to provide timely, accurate, and empathetic support for technical inquiries related to our suite of healthcare solutions. You will act as a bridge between providers, vendors, and our cross‑functional teams, ensuring that every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Handle High‑Volume Inbound Calls: Manage a steady stream of technical support requests from providers, vendors, and internal stakeholders while maintaining composure and professionalism.
• Diagnose & Resolve Technical Issues: Apply troubleshooting methodologies to identify root causes, implement solutions, and achieve high First Contact Resolution (FCR) rates.
• Follow Established Workflows: Adhere to brighthush’s documented policies, procedures, and escalation paths to ensure consistent, compliant issue resolution.
• Document Interactions: Accurately record all call details, actions taken, and outcomes in our CRM and ticketing systems, ensuring data integrity and audit readiness.
• Collaborate with Cross‑Functional Teams: Work closely with technical, billing, and product teams to provide feedback, share insights, and contribute to continuous improvement initiatives.
• Maintain Knowledge Base: Stay current with product updates, policy changes, and industry best practices to deliver informed assistance.
• Meet Performance Metrics: Achieve or exceed key performance indicators such as average handle time, customer satisfaction scores, and FCR targets.
• Participate in Continuous Learning: Engage in ongoing training sessions, webinars, and certification programs to sharpen your technical and soft‑skill capabilities.
• Champion Customer Advocacy: Act as an advocate for our partners, ensuring their voices are heard and their needs are met through proactive outreach and follow‑up.

Essential Qualifications

• High school diploma, GED, or equivalent. Associate’s or Bachelor’s degree in Healthcare Management, Business Administration, or a related field is preferred.
• Minimum of two years of customer service experience, preferably in a technical or healthcare environment.
• Strong understanding of electronic medical claims, medical office operations, and/or coding and billing processes.
• Proficiency with Windows‑based platforms, Microsoft Office Suite, and CRM or ticketing systems.
• Excellent verbal communication skills and a genuine passion for helping others.
• Demonstrated ability to work efficiently in a fast‑paced, team‑oriented setting.
• Adaptability, openness to coaching, and a willingness to experiment with new approaches.

Preferred Qualifications

• Experience with healthcare technology solutions such as provider portals, claim status systems, or electronic health record (EHR) integrations.
• Prior exposure to triage or escalation processes within a call center environment.
• Knowledge of HIPAA regulations and data privacy best practices.
• Fluency in additional languages (Spanish, French, etc.) is a plus.
• Certification in customer service or technical support (e.g., ITIL, CompTIA A+).

Skills & Competencies for Success

• Customer‑First Mindset: A genuine desire to create a superior customer experience and resolve issues with empathy.
• Problem‑Solving: Ability to analyze complex problems, think critically, and devise effective solutions quickly.
• Technical Aptitude: Comfortable navigating multiple software applications and troubleshooting technical glitches.
• Time Management: Efficiently prioritize tasks, manage call queues, and meet daily performance targets.
• Team Collaboration: Strong interpersonal skills to collaborate with colleagues across departments.
• Continuous Learning: Eagerness to stay current with industry trends, product updates, and emerging technologies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. Successful Customer Service Associates can progress to:

• Senior Support Specialist – leading complex cases and mentoring junior staff.
• Team Lead – overseeing a group of associates, managing performance, and driving process improvements.
• Technical Support Engineer – deepening technical expertise and working directly with product development.
• Operations Manager – shaping strategy, optimizing workflows, and influencing company‑wide initiatives.

We also offer a robust learning ecosystem, including:

• On‑the‑Job Training – real‑time coaching from experienced mentors.
• Digital Learning Library – access to courses on healthcare regulations, technical troubleshooting, and soft‑skill development.
• Certification Support – sponsorship for industry‑recognized credentials.
• Annual Knowledge‑Sharing Sessions – cross‑departmental workshops to foster innovation.

Work Environment & Company Culture

brighthush’s remote culture is built on trust, flexibility, and a shared commitment to excellence. You’ll enjoy:

• Fully remote work with a flexible schedule that respects work‑life balance.
• Regular virtual team huddles, social events, and wellness initiatives.
• A collaborative environment where ideas are valued and feedback is constructive.
• Access to cutting‑edge tools and technology that streamline your daily tasks.
• A culture of recognition – high performers receive performance‑based incentives and public acknowledgment.

Compensation, Perks, and Benefits

• Hourly Rate: $16.00 – $17.54 per hour, commensurate with experience and qualifications.
• Performance Incentives: Quarterly bonus potential of up to $1,000 for meeting or exceeding key metrics.
• Paid Time Off: Generous PTO policy, including paid holidays and vacation days.
• Health & Wellness: Comprehensive health, dental, and vision plans (details provided upon hire).
• Professional Development: Company‑sponsored training, conferences, and tuition reimbursement for relevant courses.
• Technology Stipend: Allowance for home office equipment and high‑speed internet.
• Employee Assistance Program: Confidential counseling and support services.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a mission to transform healthcare delivery. You’ll work with a team that values innovation, integrity, and impact. Your contributions will directly influence the satisfaction of providers and patients across the nation.

If you’re a motivated, customer‑focused professional ready to take your career to the next level, we invite you to apply today. Bring your expertise, enthusiasm, and commitment to excellence, and help us continue to set the standard for healthcare support.

How to Apply

Ready to make a difference? Click the link below to submit your application and start your journey with brighthush.

Apply to This Job

Apply for this job