Remote Hospitality Customer Service Specialist – Global Travel & Accommodation Coordination at brighthush

About brighthush

brighthush is a trailblazing global travel and hospitality platform that redefines how people experience the world. With a mission to create unforgettable journeys, we partner with hotels, resorts, adventure operators, and local guides to deliver seamless, personalized travel solutions. Our team is built on curiosity, innovation, and a relentless commitment to customer delight. Whether you’re planning a weekend getaway, a multi‑destination expedition, or a corporate retreat, brighthush is the trusted partner that turns travel dreams into reality.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fully remote team that values flexibility, creativity, and continuous learning. We empower our employees to grow, experiment, and bring fresh ideas to the table. As a Remote Hospitality Customer Service Specialist, you’ll play a pivotal role in shaping the guest experience, ensuring every booking is flawless and every interaction leaves a lasting impression.

Key Responsibilities

• Client‑Centric Service Delivery: Act as the primary point of contact for guests, guiding them through the entire booking journey—from initial inquiry to post‑stay follow‑up.
• Reservation Coordination: Secure accommodations, transportation, and activity reservations across multiple partners, ensuring availability, best rates, and compliance with client preferences.
• Research & Comparison: Conduct in‑depth research on hotels, resorts, tours, and local experiences to recommend the most suitable options based on budget, location, and guest needs.
• Accuracy & Detail Management: Verify all reservation details, confirm dates, room types, special requests, and payment information to eliminate errors.
• Communication Excellence: Maintain professional, timely communication via email, phone, and chat, providing clear updates and resolving inquiries with empathy and efficiency.
• Documentation & Record‑Keeping: Update and maintain client profiles, booking logs, and service records in our CRM system, ensuring data integrity and accessibility.
• Continuous Improvement: Participate in regular training sessions, share insights with the team, and contribute to process enhancements that elevate service quality.
• Team Collaboration: Work closely with the Sales, Operations, and Marketing teams to align on client expectations, promotional offers, and cross‑departmental initiatives.

Essential Qualifications

• Legal authorization to work in the United States, United Kingdom, Mexico, Australia, or Spain.
• Minimum age of 18 years.
• Fluent in written and spoken English; additional language skills are a plus.
• Reliable high‑speed internet connection and a smartphone (computer recommended for CRM usage).
• Strong organizational skills with the ability to manage multiple bookings simultaneously.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Proficiency in using customer relationship management (CRM) tools and Microsoft Office Suite.
• Self‑motivated, proactive, and comfortable working independently in a remote environment.

Preferred Qualifications

• Previous experience in hospitality, travel, or customer service roles.
• Knowledge of global travel regulations, visa requirements, and travel insurance.
• Experience with booking platforms such as Booking.com, Expedia, or Airbnb.
• Familiarity with travel industry standards and best practices.
• Experience in a remote or distributed team setting.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Problem‑Solving: Ability to think critically and resolve issues swiftly, ensuring client satisfaction.
• Time Management: Efficiently prioritize tasks, meet deadlines, and maintain high productivity.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing client needs and market dynamics.
• Team Player: Collaborate effectively across departments, share knowledge, and support colleagues.
• Tech Savvy: Comfortable learning new software, tools, and processes quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career progression. As a Remote Hospitality Customer Service Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering advanced booking techniques, customer psychology, and industry trends.
• Cross‑functional projects that expose you to Sales, Marketing, and Product Development teams.
• Clear pathways to senior roles such as Customer Success Manager, Operations Lead, or Product Specialist.
• Annual performance reviews with transparent feedback and personalized development plans.

Work Environment & Culture at brighthush

Our culture is built on trust, transparency, and a shared passion for travel. Key highlights include:

• Fully Remote Flexibility: Work from anywhere in the world, with flexible hours that accommodate your lifestyle.
• Collaborative Spirit: Weekly virtual team huddles, brainstorming sessions, and informal coffee chats keep us connected.
• Inclusive & Diverse: We celebrate diverse backgrounds, perspectives, and experiences, creating a welcoming environment for all.
• Innovation‑Driven: We encourage experimentation, reward creative solutions, and continuously refine our processes.
• Well‑Being Focus: Access to mental health resources, wellness stipends, and regular check‑ins support your overall well‑being.

Compensation, Perks, and Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote customer service roles.
• Performance‑based bonuses tied to client satisfaction metrics and booking volume.
• Health, dental, and vision insurance options for eligible employees.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Professional development budget for courses, certifications, and conferences.
• Travel perks, including discounted rates on partner accommodations and experiences.
• Annual company retreats and virtual social events to strengthen team bonds.

How to Apply

If you’re ready to join a forward‑thinking travel brand that values your expertise and offers a platform for growth, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.

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Join brighthush Today – Where Every Booking Tells a Story

At brighthush, we turn travel dreams into reality, one reservation at a time. If you’re passionate about hospitality, thrive in a remote setting, and want to make a tangible impact on guests worldwide, this role is your gateway to an exciting career. Apply now and help us shape unforgettable journeys for travelers around the globe.