[Remote] Human Resources Operations Manager

Note: The job is a remote job and is open to candidates in USA. B Consulting is hiring an HR Operations Manager to lead HR operations for a portfolio of high-growth startup clients. The role manages a distributed HR team, owns client relationships, and oversees employment compliance, employee relations, and core HR processes.

Responsibilities

• Lead a team of HR Generalists who oversee the day-to-day work of our Philippines-based HR Specialists
• Assign client coverage, set priorities across the portfolio, and manage capacity
• Review important work before it goes to a client, including agreements, filings, handbooks, and payroll output
• Coach and develop the people under you, including performance conversations and hiring input
• Build and improve the processes, templates, and playbooks the team uses
• Serve as the main point of contact for founders and client leadership
• Lead recurring client calls and stay informed about each client’s priorities and upcoming needs
• Handle the escalations your team can't resolve, and know which ones should never reach them in the first place
• Translate risk into decisions a founder can actually make
• Federal, state, and applicable international employment compliance across the client portfolio
• Keep the team on top of contract renewals, policy deadlines, filing dates, and other compliance deadlines
• Government reporting and registrations, including EEO-1, ACA, and state registrations
• Set the standards for employment agreements, offer letters, separation agreements, and policy documents; provide final approval and personally draft more complex documents when needed
• Oversee the implementation and ongoing maintenance of employee handbooks, state addenda, and required compliance notices
• Workers’ compensation, EPLI, and other employment-related insurance programs
• Conduct workplace investigations and prepare documentation that holds up under scrutiny
• Guide clients through performance management, accommodations, leave, and terminations
• Support client managers through difficult conversations without taking the conversation from them

Skills

• 6+ years in HR operations, compliance, or a senior generalist role, including at least 2 years directly managing or reviewing the work of other HR professionals
• Client-facing or multi-entity experience — consulting, outsourced HR, PEO, or a multi-entity corporate role
• Demonstrated multi-state compliance ownership, including California
• Experience conducting workplace investigations and documenting them
• Hands-on background across the full stack your team runs — payroll, onboarding, benefits, PEO, HRIS
• The ability to run a client call alone and hold the room when the answer isn't good news
• SHRM-CP, SHRM-SCP, PHR, or SPHR
• Uses good judgment to make informed decisions and recognize when an issue should be escalated
• Possesses strong professional judgment, makes informed decisions, and recognizes when matters should be escalated or delegated
• Experience managing offshore or distributed teams
• PHR-CA or California-specific compliance depth
• Startup or VC-backed client experience
• International employment, EOR, or global contractor exposure
• Leave administration depth — FMLA, state leave programs, ADA interactive process
• Bachelor's degree in HR, business, or a related field

Benefits

• Health, dental, vision with employer contributions
• 401(k) with employer match
• Paid Time Off
• Fully remote role
• SHRM or HRCI recertification support and professional development budget
• Paid trial onboarding

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