[Remote] Implementation Analyst (SaaS, Healthcare)

Note: The job is a remote job and is open to candidates in USA. TeamBuilder is a healthcare SaaS company that modernizes healthcare scheduling and workforce management. The Implementation Analyst supports enterprise customer onboarding by gathering requirements, preparing and validating data, configuring the platform, supporting testing, and maintaining implementation documentation.

Responsibilities

• Assist implementation team in gathering and documenting business requirements during implementation
• Support discovery sessions to understand customers' current systems, processes, and data structures
• Prepare, clean, and validate customer data for migration or integration
• Configure platform settings and parameters as directed, aligning build to documented requirements
• Support testing and validation of system configurations and data migration to ensure successful implementation
• Collaborate with internal technical and product teams to escalate complex issues or propose platform improvements
• Maintain implementation documentation and process guides; recommend improvements for clarity and efficiency

Skills

• U.S.-Based Applicants Only authorized to work for any U.S. employer (NO Sponsorship Provided)
• The ideal candidate thrives in a growing, tight-knit, fast paced environment and has experience onboarding enterprise-level clients efficiently and cost effectively
• Organized and detail-oriented
• Early/mid-Career, looking to grow your career in SaaS implementation, healthcare technology, or customer success
• 2-5 years of experience in a implementation support or coordinator role
• Detail-oriented, proactive, and capable of managing multiple projects simultaneously
• Strong proficiency with Excel or Google Sheets
• Excellent written and verbal communication skills
• Interest in healthcare operations or SaaS platforms
• Strong fit to our culture will include a mix of technical and interpersonal abilities, including curiosity, flexibility, innovation, and loyalty
• Actively seeks to learn (and become a Subject Matter Expert on) the TeamBuilder platform to enable product delivery and customer success
• Experience with healthcare-specific platforms (e.g., EMRs/EHRs, WFM tools, scheduling systems, Epic)
• Basic knowledge of data integration tools (e.g., ETL tools) is a bonus
• Experience with customer support and project management, preferably in a tech environment

Benefits

• Annual performance bonus opportunity
• Equity opportunities for eligible roles
• Medical, Dental, and Vision coverage options with 70% company contribution toward medical premiums (effective 1st of the month following your start date)
• Health Savings Account (HSA) eligible plan options
• 401(k) with 3% company match
• 15 days of PTO plus company holidays
• Fully remote work environment (minimal travel required)
• Employee Assistance Program (EAP)
• Tech and wellness reimbursements
• Home-office set-up
• Annual company off-site
• A passionate and balanced work environment

Company Overview