Remote Inbound Customer Service Representative – Deliver Exceptional Support for Credit Union Members at brighthush

About brighthush

brighthush is a trailblazing financial technology partner that empowers credit unions across the United States with cutting‑edge payment solutions, data analytics, and secure processing services. Since our founding in 1977, we have grown into a trusted ally for more than 1,000 credit unions, delivering reliable technology that helps members enjoy seamless, secure, and personalized banking experiences. Our culture is built on the pillars of Dedication, Collaboration, Belonging, Curiosity, and Integrity, and we are committed to fostering an inclusive, flexible, and growth‑oriented workplace where every team member can thrive.

Why Join brighthush?

As a Remote Inbound Customer Service Representative, you will become the frontline ambassador for brighthush’s mission to elevate credit union service standards. You’ll work from the comfort of your own home, yet you’ll feel the pulse of a dynamic, high‑performing team that values innovation, continuous learning, and a customer‑first mindset. Our remote‑first environment offers:

• Fully flexible scheduling with shift differentials and language bonuses for qualified candidates.
• Comprehensive health, dental, vision, and mental‑health benefits, including telemedicine and an Employee Assistance Program.
• Generous paid time off, parental leave, and community volunteer days.
• Competitive 401(k) plan with employer match, HSA, FSA, and supplemental insurance options.
• Ongoing professional development through tuition reimbursement, certifications, and a robust internal learning platform.
• A culture that celebrates curiosity, collaboration, and belonging, ensuring every voice is heard and valued.

Key Responsibilities

In this role, you will be the first point of contact for credit union members and employees, ensuring they receive timely, accurate, and courteous assistance. Your day‑to‑day tasks will include:

• Answering inbound calls from credit union members and staff, providing clear and empathetic support.
• Utilizing a suite of tools—Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console, and Springboard—to resolve inquiries efficiently.
• Maintaining a high level of service quality while consistently meeting or exceeding performance metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Remaining calm and professional in challenging situations, applying sound judgment and problem‑solving skills to de‑escalate issues.
• Building strong working relationships with teammates and cross‑functional partners to share knowledge and drive continuous improvement.
• Actively participating in product and procedure training—both classroom and on‑the‑job—while reviewing manuals and resources to deepen product expertise.
• Reporting identified risks, including information security concerns, to the appropriate teams and following up on mitigation actions.
• Upholding brighthush’s core values of Dedication, Collaboration, Belonging, Curiosity, and Integrity in every interaction.
• Ensuring compliance with company policies, service standards, and all applicable state and federal regulations.

Essential Qualifications

We’re looking for candidates who bring a blend of technical aptitude, customer‑service excellence, and a passion for continuous learning. The following qualifications are essential:

• High school diploma or equivalent; post‑secondary education is a plus.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic computer troubleshooting.
• Strong verbal and written communication skills in English, with a clear, friendly tone.
• Demonstrated ability to interpret complex information, analyze problems, and make sound decisions.
• Experience in a call‑center or customer‑support environment, preferably in the financial services sector.
• Comfortable navigating multiple software platforms and quickly adapting to new tools.
• Commitment to punctuality, reliability, and maintaining a professional appearance during remote calls.
• Willingness to work flexible hours, including evenings, weekends, or holidays, as required by the call‑center schedule.
• Current U.S. residency; this role is not eligible for sponsorship.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Prior experience with credit union products or financial technology solutions.
• Knowledge of regulatory compliance frameworks such as GLBA, PCI‑DSS, or HIPAA.
• Experience with CRM systems or call‑center consoles.
• Multilingual abilities, especially Spanish or other in‑demand languages.
• Strong analytical skills, with the ability to generate reports and identify trends.
• Proactive mindset—eager to suggest process improvements and share best practices.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills. You should:

• Exhibit empathy, patience, and a genuine desire to help others.
• Communicate clearly and concisely, both verbally and in writing.
• Adapt quickly to changing priorities and new technologies.
• Work independently while collaborating effectively with remote teammates.
• Show resilience under pressure and maintain composure during high‑volume periods.
• Apply critical thinking to troubleshoot and resolve complex member issues.
• Demonstrate a strong work ethic, integrity, and a commitment to brighthush’s mission.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow in this role, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑training across product lines, enabling you to broaden your expertise.
• Leadership development tracks for high‑performing agents interested in supervisory roles.
• Certification pathways in customer experience, data security, and financial technology.
• Annual performance reviews that align your career goals with company objectives.
• Opportunities to contribute to process improvement initiatives and innovation projects.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We prioritize:

• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• Transparent communication from leadership, ensuring you’re always in the loop.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Recognition programs that reward outstanding service, innovation, and teamwork.
• A flexible schedule that respects your personal commitments and promotes work‑life balance.

Compensation & Perks

While specific figures vary by role and location, you can expect:

• Competitive base salary with performance bonuses and shift differentials.
• Comprehensive health, dental, and vision coverage, including telemedicine.
• Life insurance (basic and optional), disability coverage, and supplemental insurance.
• Paid time off, 12 paid holidays, and parental leave.
• Flexible spending accounts (FSA), health savings accounts (HSA), and a 401(k) plan with employer match.
• Tuition reimbursement and a robust wellness program.
• Community volunteer time off and a culture that encourages giving back.

How to Apply

If you’re ready to bring your customer‑service expertise to a forward‑thinking fintech partner, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to this Remote Inbound Customer Service Representative position at brighthush

About brighthush

brighthush is a leading financial technology and processing solutions provider for credit unions. Founded in 1977 and headquartered in Tampa, Florida, we serve a workforce of 1,001–5,000 employees across the United States. Learn more about our mission and products at .