Bilingual Spanish‑English Customer Operations Specialist – Remote – Retail Energy Platform – Customer Experience & Compliance Excellence

About brighthush

brighthush is a fast‑growing, mission‑driven energy technology company that is redefining how consumers connect with electricity. Founded in 2023, our platform empowers power brands to offer embedded, branded electricity plans that are simple, transparent, and tailored to each customer’s needs. With a vibrant team of 11‑50 professionals headquartered in Austin, Texas, we are rapidly expanding our footprint across the United States, delivering a seamless, data‑driven customer experience in deregulated energy markets.

At brighthush, we believe that the future of energy is built on transparency, accessibility, and empowerment. Our culture is rooted in collaboration, innovation, and a relentless focus on customer satisfaction. We are looking for passionate, bilingual professionals who want to make a tangible impact on how people experience electricity in their daily lives.

Why This Role Matters

As a Bilingual Spanish‑English Customer Operations Specialist, you will be the frontline advocate for our Spanish‑speaking customers. Your expertise will help bridge the gap between complex energy markets and everyday consumers, ensuring that every interaction is smooth, compliant, and customer‑centric. In a rapidly evolving industry, your insights will shape product improvements, streamline workflows, and elevate the overall customer experience.

Key Responsibilities

• Customer Advocacy & Support – Serve as the primary point of contact for Spanish‑speaking customers, handling inquiries, troubleshooting issues, and ensuring a high level of satisfaction.
• Issue Resolution – Diagnose and resolve complex customer problems related to enrollments, billing, payments, and energy usage, using a blend of technical knowledge and empathy.
• Retail Operations & Compliance – Manage account operations, market transactions, and regulatory compliance for deregulated energy markets such as ERCOT, PJM, and others.
• Process Analysis & Optimization – Analyze customer interactions and operational workflows to identify trends, pain points, and opportunities for improvement.
• Cross‑Functional Collaboration – Partner with engineering, product, and operations teams to implement enhancements that improve the customer journey and streamline internal processes.
• Market Intelligence – Stay current on regulatory changes, market dynamics, and industry best practices to keep brighthush ahead of the curve.

Essential Qualifications

• Bilingual fluency in Spanish and English, with excellent written and verbal communication skills.
• Prior experience in retail energy customer service or operations, with a solid understanding of deregulated markets such as ERCOT or PJM.
• Strong problem‑solving abilities and a proven track record of handling complex customer issues with professionalism.
• Proactive, analytical mindset with the ability to work independently in a fast‑paced, startup environment.
• Hands‑on experience with CRM systems, billing platforms, or energy market software.

Preferred Qualifications

• Experience in a remote, distributed team setting with a demonstrated ability to self‑manage and collaborate virtually.
• Knowledge of energy market software such as EnergyHub, Enel, or similar platforms.
• Background in data analysis or process improvement methodologies (Lean, Six Sigma).
• Familiarity with regulatory frameworks and compliance documentation in the U.S. energy sector.

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting customer relationships.
• Technical Proficiency – Comfortable navigating CRM tools, billing systems, and data dashboards.
• Analytical Thinking – Ability to dissect complex problems, identify root causes, and propose actionable solutions.
• Communication Excellence – Clear, concise, and empathetic communication in both Spanish and English.
• Collaboration & Teamwork – Strong interpersonal skills and a collaborative approach to cross‑functional projects.
• Adaptability & Resilience – Thrive in a dynamic environment, embracing change and learning quickly.

Career Growth & Learning Opportunities

At brighthush, we invest in the professional development of every team member. As a Customer Operations Specialist, you will:

• Gain exposure to the full lifecycle of energy retail operations, from customer onboarding to compliance reporting.
• Participate in cross‑functional projects that influence product roadmap and operational strategy.
• Access ongoing training in energy market dynamics, regulatory compliance, and advanced CRM usage.
• Earn certifications in customer service excellence, data analytics, or energy industry standards.
• Advance into senior roles such as Customer Success Manager, Operations Lead, or Product Analyst.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and a results‑oriented mindset. Our culture is built on:

• Transparency – Open communication channels, regular town halls, and a flat hierarchy that encourages idea sharing.
• Innovation – A culture that rewards experimentation, rapid prototyping, and continuous improvement.
• Diversity & Inclusion – A commitment to creating a welcoming environment for people of all backgrounds, especially bilingual professionals.
• Work‑Life Balance – Flexible schedules, unlimited vacation, and a focus on mental and physical well‑being.
• Community Impact – Initiatives that give back to local communities, such as energy literacy programs and sustainability projects.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Competitive base salary commensurate with experience.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work hours.
• Professional development stipend and access to industry conferences.
• Remote work stipend for home office setup.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are a bilingual Spanish‑English professional with a passion for customer service, a knack for problem solving, and a desire to shape the future of energy, we want to hear from you. Join brighthush and help us deliver a brighter, more transparent energy experience to customers across the United States.

Ready to take the next step? and become part of a team that is lighting up the energy landscape.