[Remote] Innovation Operations Manager, Account Integrity & Security

Note: The job is a remote job and is open to candidates in USA. Etsy is hiring for a role focused on identifying and investigating complex fraud and account-integrity risks. The role drives evidence-based improvements to fraud controls, tools, workflows, and product risk strategy, while aligning cross-functional partners and mentoring investigators.

Responsibilities

• Lead complex, cross‑vertical investigations: Proactively identify and frame investigations, rather than only working from an assigned queue. Synthesize complex data patterns such as enforcement trends and chargeback spikes into executive-level reports with clear remediation roadmaps for both technical and non-technical stakeholders. Drive end-to-end investigations across diverse domains (fraud, account integrity, content abuse, and security signals) to move beyond siloed specialties. Leverage advanced analytics (SQL, Looker) to define investigation objectives, conduct investigations, size impact, and provide evidence-backed strategic recommendations
• Shape models, tooling, and product strategy: Directly influence ML strategy by partnering with Data Science and Engineering on feature engineering, labeling strategies, and experiment design, proposing new features, labeling strategies, evaluation criteria, and experiment designs, not just providing operational feedback after the fact. Translate investigation findings into tooling and process requirements (e.g., rule engine enhancements, reviewer workflows, logging, and observability) and drive these through to delivery. Co‑lead fraud risk assessments for new and evolving products, defining control requirements, acceptable risk thresholds, and launch criteria in partnership with Product, Design, Engineering, Legal, and Support
• Drive cross‑functional alignment and communication: Distill complex, technical topics (e.g., model behavior, security telemetry, multi‑step fraud patterns) in ways that non‑experts can understand, enabling better decisions across partner teams. Proactively communicate plans and impact, draft investigation briefs, lead readouts, and keep stakeholders aligned on goals, trade‑offs, progress, and outcomes. Represent Fraud Operations in cross‑functional working groups, incidents, and roadmap discussions, often as the primary subject matter expert
• Elevate operational excellence and craft: Turn investigation learnings into playbooks, runbooks, documentation, and training that upskill the broader operations team and make core enforcement reviews more effective at scale. Identify and act on systemic issues in policies, workflows, and tooling that drive repeated fraud patterns, and propose durable fixes. Stay current on industry fraud trends and investigative techniques and introduce practical concepts that help yourself and others deliver higher‑quality work
• Mentor and multiply others (without direct reports): Mentor Fraud investigators on scoping, analysis, data usage, documentation, and stakeholder communication; give actionable feedback on casework and deep‑dives. Informally lead pods or project workstreams for major investigations, setting standards for quality, timelines, and inclusive collaboration. Model behaviors that inspire others to come together around shared fraud and risk goals
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law

Skills

• 5+ years of experience in fraud prevention, risk management, or Trust & Safety investigations within e-commerce, marketplace, payments, or fin-tech environments
• Proven ability to lead complex, cross-functional investigations spanning multiple fraud surfaces and stakeholder groups
• Advanced SQL and data visualization skills (e.g., Looker, Tableau), with experience analyzing large, complex datasets to identify insights and quantify impact
• Strong analytical and critical-thinking skills, with a track record of translating investigation findings into scalable roadmap, policy, or tooling improvements
• Demonstrated initiative and ownership in ambiguous environments, including the ability to anticipate dependencies and trade-offs and develop clear, actionable plans

Benefits

• Eligible for an equity package
• Eligible for an annual performance bonus
• Team members within commutable distance of Etsy’s Brooklyn Office are asked to come in once or twice per week; remote candidates outside commutable distance may be considered on a case-by-case basis, with occasional travel to the office expected

Company Overview

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