Remote Position
[Remote] Inside Sales Representative
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Molex is a global leader in connectivity solutions and electronics components. The Inside Sales Representative will support customers and Sales Account Managers by managing orders, returns, complaints, requests, quotations, customer programs, and reporting while ensuring accurate data and timely issue resolution.
Responsibilities
- Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
- Ensure Customer inquiries/issues are addressed/ resolved to completion
- Ensure accuracy of data and requirements in SAP
- Manage execution, requirements and maintenance of Customer Programs
- Resolve Order-related issues with intercompany departments
- Issue Quotations and follow-up on the status
- Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
- Prepare Order, RMA and Forecast status reports
- Backup Account/Sales Managers during Travel
- Update Customer portals
- Issue open order ECOs
Skills
- Demonstrated experience in a customer-facing service role
- Strong organization, attention to detail, and follow-up skills
- Ability to multi-task and manage a high volume of work effectively
- Strong written and verbal communication skills
- Bachelor's degree (BA/BS)
- Experience working in SAP
- Intermediate excel skills (reporting, data tracking, analysis)
- Experience with similar optical connectivity products
- Experience in connectors, high-tech, or manufacturing industries
- Familiarity with order-to-cash processes and production environments
- Experience with Power BI or similar reporting tools
Benefits
- This position is eligible for remote work.
- This role is eligible for variable pay, issued as a monetary bonus or in another form.
- Medical
- Dental
- Vision
- Flexible spending and health savings accounts
- Life insurance
- ADD
- Disability
- Retirement
- Paid vacation/time off
- Educational assistance
- May also include infertility assistance
- May also include paid parental leave
- May also include adoption assistance
Company Overview
Company H1B Sponsorship