Remote Insurance Customer Service Representative (Unlicensed) – Full Life‑Cycle Support, Inside Sales, and Account Management – Join brighthush’s Innovative Contact Center Team

About brighthush

brighthush is a forward‑thinking, tech‑enabled contact center that empowers brands worldwide to deliver exceptional customer experiences. With a global footprint that spans North America, Europe, and Asia, we blend cutting‑edge technology, data analytics, and a culture of continuous improvement to help our partners thrive in an increasingly digital marketplace. Our mission is simple: to transform every customer interaction into a meaningful, memorable moment. Whether you’re a Fortune 500 retailer, a fast‑growing fintech startup, or a mid‑size insurance provider, brighthush brings the expertise, scalability, and agility you need to stay ahead of the curve.

Why This Role Matters

As a Remote Insurance Customer Service Representative (Unlicensed), you will be the frontline ambassador for our insurance clients. You’ll guide customers through the entire lifecycle of their policies— from initial inquiries and coverage explanations to renewals and upsells—while ensuring a seamless, personalized experience. Your work will directly influence customer satisfaction, retention, and revenue growth for our partners, making this role both impactful and rewarding.

Role Overview

Position: Remote Insurance Customer Service Representative (Unlicensed) Location: Remote (United States) Employment Type: Full‑time, Remote Reports To: Contact Center Manager Team: Insurance Support & Sales Team

Key Responsibilities

• Handle inbound and outbound customer contacts—phone, chat, and email—using a courteous, timely, and professional approach.
• Leverage a comprehensive knowledge base and ongoing training to accurately answer questions, resolve issues, and recommend suitable insurance products and services.
• Actively listen to customers, assess their needs, and provide tailored solutions that align with their coverage goals.
• Research and retrieve missing or incomplete information from internal systems, coordinating with cross‑functional teams (claims, underwriting, billing) to resolve complex issues.
• Execute account management tasks, including policy updates, renewals, endorsements, and cancellations, using the company’s CRM and policy administration platforms.
• Accurately document all customer interactions, orders, and follow‑up actions in the appropriate systems to maintain data integrity and compliance.
• Follow all scripts, policies, and procedures to ensure consistent, high‑quality service and adherence to regulatory requirements.
• Safeguard confidential and personal information in compliance with data protection laws and company security protocols.
• Escalate unresolved or complex issues to the appropriate supervisor or specialist, ensuring timely resolution and customer satisfaction.
• Participate in regular training sessions, team meetings, and knowledge‑sharing forums to stay current on product updates, system enhancements, and industry trends.
• Maintain punctuality and reliability, meeting all attendance and work‑schedule expectations.

Essential Qualifications

• Minimum age of 18 years and a high school diploma or equivalent.
• At least one year of experience in a contact‑center environment—customer service, technical support, inside sales, or back‑office operations.
• Strong written and verbal communication skills, with the ability to articulate complex insurance concepts in simple terms.
• Typing speed of 20+ words per minute with high accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and familiarity with Windows operating systems.
• Demonstrated ability to evaluate, troubleshoot, and follow‑up on customer issues independently.
• Conflict resolution, problem‑solving, and negotiation aptitude.
• Customer‑service orientation: empathetic, responsive, patient, and conscientious.
• Strong organizational skills, with the ability to multi‑task, stay focused, and self‑manage in a fast‑paced environment.
• Team‑player mentality with excellent interpersonal skills and a collaborative mindset.
• Authorized to work in the United States.

Preferred Qualifications

• Experience in the insurance industry, including knowledge of policy types, coverage terms, and regulatory requirements.
• Previous exposure to inside sales or upselling within a contact‑center setting.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and policy administration systems.
• Knowledge of data privacy regulations (GDPR, CCPA, HIPAA) and best practices for handling sensitive information.
• Multilingual capabilities—any additional language proficiency is a plus.
• Experience with remote work tools (Zoom, Teams, Slack) and a reliable home‑office setup.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Analytical thinking and attention to detail.
• Adaptability and resilience in a dynamic, evolving environment.
• Strong time‑management and prioritization skills.
• Proactive learning attitude—eager to absorb new product knowledge and process improvements.
• High emotional intelligence and the ability to build rapport quickly.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Remote Insurance Customer Service Representative, you will have access to a wealth of learning resources, including:

• Comprehensive onboarding program covering insurance fundamentals, product portfolios, and compliance.
• Ongoing training modules—both live and on‑demand—focused on sales techniques, customer engagement, and industry trends.
• Mentorship from seasoned agents and managers who share their expertise and career insights.
• Clear career pathways: from Customer Service Representative to Senior Agent, Team Lead, or Managerial roles.
• Cross‑functional exposure to underwriting, claims, and product development teams.
• Access to industry certifications (e.g., Certified Insurance Counselor, Certified Customer Experience Professional) through sponsored training.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, innovation, and inclusivity. Even though you’ll be working remotely, you’ll feel part of a vibrant, global community thanks to:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels—Slack, Teams, and dedicated project boards.
• Recognition programs that celebrate wins, milestones, and creative problem‑solving.
• Flexible work hours that accommodate different time zones and personal commitments.
• A casual dress code that encourages comfort and authenticity.
• Regular virtual social events—game nights, trivia, and wellness challenges—to build camaraderie.

Compensation, Perks, and Benefits

While specific salary figures are tailored to experience and performance, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote insurance support roles.
• Performance‑based bonuses and incentive programs tied to customer satisfaction scores and sales targets.
• Paid time off (PTO) and paid holidays, with a generous accrual schedule.
• Health, dental, and vision insurance plans available after 60 days of employment.
• Short‑term disability coverage and life insurance options.
• Accident and critical illness insurance for added peace of mind.
• Retirement savings plan (401(k) with company match, where applicable).
• Paid training and professional development courses.
• Monthly contests with cash bonuses, electronics, vacation packages, and even cars.
• Access to a modern, fully‑equipped home‑office stipend to ensure you have the tools you need.

How to Apply

Ready to join a team that values innovation, customer focus, and personal growth? Submit your application through the link below. We’re excited to learn how your skills and passion align with brighthush’s mission to deliver world‑class customer experiences.

Apply to This Job

Closing Statement

If you’re a motivated, customer‑first professional who thrives in a fast‑paced, remote environment, this is the opportunity to make a real difference. At brighthush, you’ll not only help customers protect what matters most, but you’ll also grow your career in a supportive, forward‑thinking organization. Don’t miss the chance to be part of a team that turns everyday interactions into extraordinary experiences. Apply today and start your journey with brighthush.