Remote Customer Service Representative – US – Deliver Exceptional Support & Drive Customer Satisfaction

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses with cutting‑edge CRM solutions, virtual assistance, and social media management. Founded in 2018, we have grown to a vibrant team of over 1,000 professionals who thrive on innovation, collaboration, and a relentless focus on customer delight. Our headquarters in Berkeley, California, serves as a hub for creativity, but our culture is truly global—especially for our remote teams. At brighthush, we believe that every interaction is an opportunity to build lasting relationships, and we’re looking for passionate individuals to join us in delivering that promise.

Role Overview

As a Remote Customer Service Representative for the United States, you will be the frontline ambassador of brighthush. Your primary mission is to ensure that every customer feels heard, supported, and valued. You will handle inbound and outbound communications, resolve issues efficiently, maintain meticulous account records, and consistently exceed satisfaction metrics—all while working from the comfort of your own home.

Key Responsibilities

• Manage inbound and outbound calls: Serve as the first point of contact for customers, handling inquiries, complaints, and feedback with professionalism and empathy.
• Resolve customer concerns: Diagnose problems, provide clear solutions, and follow up to guarantee resolution and customer happiness.
• Build sustainable relationships: Foster trust through open, interactive communication, turning one‑time callers into long‑term advocates.
• Ensure customer satisfaction: Monitor satisfaction scores, identify trends, and collaborate with cross‑functional teams to implement improvements.
• Maintain accurate records: Log all interactions in our CRM, update account details, and file documents in accordance with data‑privacy standards.
• Follow communication procedures: Adhere to company guidelines, policies, and best practices for all customer touchpoints.
• Go the extra mile: Proactively engage customers with personalized follow‑ups, upsell opportunities, and relevant resources.
• Ad‑hoc tasks: Support special projects, process updates, and team initiatives as needed.

Essential Qualifications

• Minimum 1 year of proven experience as a Customer Service Representative in a B2C or B2B environment.
• Fluent English communication skills—both written and verbal—at least B2 level.
• Proficiency in phone, email, and instant messaging channels.
• Strong organizational and time‑management abilities.
• Tech‑savvy with familiarity in desktop sharing, cloud services, CRM platforms, and VoIP systems.
• Competence in word‑processing and spreadsheet software (e.g., MS Office).
• Experience with online calendars and scheduling tools (e.g., Google Calendar).
• Proactive, confident, and detail‑oriented mindset.

Preferred Qualifications

• Experience with advanced CRM systems such as Salesforce or HubSpot.
• Background in the technology or SaaS industry.
• Knowledge of data‑privacy regulations (GDPR, CCPA).
• Previous remote work experience with a distributed team.
• Multilingual capabilities beyond English.

Skills & Competencies

• Customer‑centric mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Communication excellence: Clear, concise, and empathetic communication across all channels.
• Problem‑solving agility: Ability to diagnose issues quickly and devise effective solutions.
• Technical proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical problems.
• Collaboration & teamwork: Works seamlessly with sales, product, and support teams to drive customer success.
• Adaptability: Thrives in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, soft skills, and industry trends.
• Mentorship from senior customer success leaders.
• Clear career pathways into Customer Success Management, Account Management, or Product Support.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to lead special projects or process improvements.

Work Environment & Culture

brighthush champions a culture of inclusivity, transparency, and innovation. Even though you’ll be working remotely, you’ll feel part of a close‑knit community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership.
• Collaborative tools that keep you connected with colleagues worldwide.
• Annual virtual retreats and quarterly hackathons.
• A supportive environment that values work‑life balance and mental well‑being.

Compensation & Benefits

While specific figures may vary, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote US roles.
• Performance‑based incentives tied to customer satisfaction metrics.
• Paid training and professional development stipend.
• Health, dental, and vision insurance options.
• 401(k) matching program.
• Paid time off, holidays, and overtime compensation.
• Flexible work hours and 100% work‑from‑home setup.
• Access to wellness programs and employee assistance resources.

How to Apply

Ready to make a difference from wherever you are? Click the link below to submit your application and join the brighthush family:

Apply To This Job

Why brighthush?

When you join brighthush, you’re not just filling a role—you’re becoming part of a mission to transform how businesses connect with their customers. We value curiosity, resilience, and a genuine desire to help people. If you’re a self‑motivated, customer‑obsessed professional who thrives in a remote setting, we want to hear from you. Let’s build brighter futures together.