Remote Insurance Customer Service Representative – Unlicensed – Full Life‑Cycle Support & Sales Enablement at brighthush

About brighthush

brighthush is a forward‑thinking, tech‑enabled contact center that empowers brands worldwide to deliver exceptional customer experiences. With a history of innovation dating back to 2002, we have grown into a global leader in business services, helping our partners streamline operations, reduce costs, and elevate customer satisfaction. Our culture is built on collaboration, continuous learning, and a relentless focus on results. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters and your growth is a priority.

Why Join brighthush?

• Remote Flexibility – Work from the comfort of your home and enjoy a healthy work‑life balance.
• Competitive Compensation – Earn a market‑competitive salary plus performance bonuses.
• Comprehensive Benefits – Medical, dental, vision, retirement plans, and more.
• Career Advancement – Internal promotions are a core part of our growth strategy.
• Learning & Development – Paid training, mentorship programs, and access to industry certifications.
• Team Culture – Inclusive, supportive, and collaborative teams that celebrate wins together.

Position Overview

As a Remote Insurance Customer Service Representative at brighthush, you will be the frontline advocate for our insurance partners. Your role will encompass the entire customer journey—from answering inquiries and resolving issues to guiding clients through product selection and processing orders. You will work closely with cross‑functional teams to ensure a seamless experience for every customer, while also supporting sales initiatives that drive revenue growth.

Key Responsibilities

• Handle inbound and outbound contacts with professionalism, empathy, and efficiency.
• Utilize the knowledge base, training modules, and product guides to provide accurate, timely answers to customer questions.
• Actively listen to customers, assess their needs, and recommend suitable insurance products and services.
• Investigate and resolve account issues by researching systems, coordinating with internal departments, and following up with customers.
• Execute account management tasks—such as policy updates, renewals, and cancellations—using our proprietary CRM and support tools.
• Process customer orders accurately, ensuring all required documentation is captured and filed correctly.
• Adhere strictly to scripts, policies, and procedures to maintain compliance and quality standards.
• Safeguard confidential and personal information in accordance with data protection regulations.
• Escalate complex or unresolved issues to the appropriate supervisor or specialist for timely resolution.
• Participate in regular training sessions, team meetings, and knowledge‑sharing workshops to stay current on product updates and process changes.
• Maintain punctuality and reliability, meeting all attendance and schedule requirements.

Essential Qualifications

• Minimum age 18, with a high school diploma or equivalent.
• Strong written and verbal communication skills, with the ability to articulate complex information clearly.
• Typing speed of at least 20 words per minute with high accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and familiarity with Windows operating systems.
• Demonstrated reliability and punctuality in a remote work setting.
• Excellent problem‑solving, conflict resolution, and negotiation abilities.
• Customer‑centric mindset: empathetic, responsive, patient, and conscientious.
• Capacity to multitask, stay focused, and self‑manage in a fast‑paced environment.
• Strong interpersonal skills and a collaborative team orientation.
• Authorized to work in the United States.
• At least one year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support within a contact center environment.

Preferred Qualifications

• Experience in the insurance industry or with insurance products.
• Knowledge of policy terminology, coverage options, and regulatory requirements.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Previous exposure to sales support or cross‑selling in a customer‑facing role.
• Experience working remotely and managing your own schedule.

Skills & Competencies

• Customer‑First Attitude – Always put the customer’s needs first.
• Communication Excellence – Clear, concise, and persuasive communication.
• Technical Aptitude – Quick learner of new software and tools.
• Analytical Thinking – Ability to diagnose problems and propose solutions.
• Adaptability – Thrive in an environment of change and ambiguity.
• Team Collaboration – Work effectively with colleagues across departments.
• Time Management – Prioritize tasks and meet deadlines consistently.
• Data Integrity – Maintain accurate records and uphold data privacy standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Remote Insurance Customer Service Representative, you will have the chance to:

• Progress to senior support roles, team lead positions, or specialized insurance product teams.
• Earn industry certifications such as Certified Insurance Counselor (CIC) or Customer Service Excellence (CSE).
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Leverage our internal knowledge base and continuous learning platform to deepen product expertise.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and accountability. Our remote teams collaborate through real‑time communication tools, weekly virtual huddles, and shared project dashboards. We celebrate diversity, encourage open dialogue, and reward high performance with recognition programs and competitive bonuses.

Compensation, Perks, and Benefits

• Competitive Salary – Market‑aligned base pay plus performance‑based incentives.
• Paid Time Off (PTO) – Earn PTO and paid holidays to recharge.
• Cash bonuses and prizes through daily, weekly, and monthly contests.
• Medical, dental, and vision coverage after 60 days of employment; access to MEC plans after 30 days.
• Retirement savings plans (401(k) or equivalent) with company match where available.
• Short‑term disability, life insurance, accident, and critical illness coverage.
• Paid training and professional development courses.
• Casual dress code and flexible work hours.
• Team‑building events, virtual happy hours, and community service initiatives.

How to Apply

If you are passionate about delivering outstanding customer experiences, thrive in a remote setting, and want to grow your career in the insurance industry, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this Remote Insurance Customer Service Representative position at brighthush

Join brighthush Today

At brighthush, we’re redefining what it means to provide world‑class customer service in the insurance sector. Your expertise, empathy, and drive will help us build lasting relationships with our clients and partners. Take the next step in your career—apply now and become part of a team that values innovation, collaboration, and personal growth.